Signal Loss 

Error numbers: 015, 015a, 015n, 015x, 015y, 015z, 022, or 535

Signal loss is usually the result of severe weather. If there are active storms in your area, your signal will likely return on its own. In the meantime, you can connect your Hopper to the internet to continue watching many shows even while satellite signal is unavailable. 

 

For older devices, skip to troubleshooting steps or upgrade your equipment to reduce interruptions.

 

Please note:
Switching to streaming is a temporary solution to signal loss. If you don't think your signal loss is weather-related, you may want to schedule a technician visit. 

 

Watch TV without satellite signal

Internet connected Hoppers can switch to streaming when satellite signal is unavailable. 

For the most uninterrupted viewing experience, connect an ethernet cord directly to the back of your Hopper.

  1. Depending on your remote, press and hold the Home button or press the Menu button 3 times
  2. Select Network, then Internet Settings
  3. Select Wireless Setup
  4. If available, select Wireless Setup Wizard
  5. Select the network you want to connect to, then select Next
  6. Enter your password if needed, then select Connect

* if you are using a Hopper 1 or Wally device, you'll need a Wi-Fi adapter 

Hopper 1 and Wally devices require a Wi-Fi adapter to connect to Wi-Fi. If you need an adapter, you can order one from our store.

  1. Insert the Wi-Fi Adapter into the USB port of your Hopper or Wally device 
  2. Depending on your remote, press and hold the Home button or press the Menu button 3 times
  3. Select Network, then Internet Settings
  4. Select Wireless Setup
  5. If available, select Wireless Setup Wizard
  6. Select the network you want to connect to, then select Next 
  7. Enter your password if needed, then select Connect

 

Troubleshoot lost signal

If your signal loss doesn't seem to be caused by weather, try these steps.

1. Reset your receiver

 

Unplug the power cord of your primary receiver from the wall outlet. Wait 10 seconds, then plug it back in.

 

It can take up to 10 minutes for your receiver to reset.

 

2. Check your receiver-to-wall cables

 

Make sure the coax cable is connected securely to the receiver and to the wall.

 

Satellite cable connection port on back of receiver

 

3. Return your receiver to its original location

 

DISH receivers need to stay where they were installed to work well. If your receiver was moved, put it back in its original location.

 

To have your receiver installed in a new location, call us at 800-333-3474 to schedule an appointment.

 

4. Clear anything blocking your dish

 

Your satellite dish needs a clear view of the sky to work well. Branches, debris, or snow can block your signal. If it's safe, remove anything blocking your dish.

 

Do not climb a ladder or go on your roof.

 

5. Schedule a technician visit

 

If your satellite dish was moved or damaged, it likely needs a technician to fix it. Call us at 800-333-3473 to schedule an appointment.