Video Transcript

Troubleshoot a “Signal Loss” error. Here are five ways to resolve this issue.

Solution One: Let’s check if your receiver is in the right room. If you moved your receiver to another room, put it back in its original location. Ensure all cables are connected correctly to your receiver and TV.

If you want to move your receiver to a new room, give us a call at 800-333-3474.

Solution Two: Still having issues? Let’s check for satellite obstructions. Check for an obstruction between the satellite dish and the sky, such as a new building, trees, a bird’s nest, or snow.

Removing an obstruction on the dish itself should fix the problem. Only do this if you feel safe. If you don’t feel comfortable, or if you cannot remove an obstruction, call us at 800-333-3474.

Solution Three: Still having issues? Let’s check for weather. Severe weather can sometimes temporarily interrupt your service until it passes. In the meantime, you can watch recordings on your DVR and On Demand shows and movies if your receiver is connected to the internet.

Solution Four: Still having issues? Let’s perform a power reset. Go to the Diagnostics screen by pressing the Home button three times. Select Tools. Then Reset Hopper.

Solution Five: Still having issues? Let’s check the wiring. Confirm that the wiring from your receiver to the wall is connected properly.

Need additional support? Visit mydish.com/chat.