Starlink Internet through DISH

You can create an OnStar account by visiting OnTech Account Registration and following the instructions provided on that page. 

If you’re attempting to manage an existing installation appointment, please create your OnTech account using the same email you provided when ordering Starlink.

You can manage your appointments from your OnTech Account login to your OnTech account. (If you don’t have an OnTech account, you can create one at OnTech Account Registration).

To reschedule your service:

• Go to your Account page
• Under My Orders, click on Reschedule Service and choose your new date and time.

References:

• Installation Appointments
• OnTech Account Registration

OnTech will email you the day before your scheduled service appointment to confirm their time of arrival. You’ll also get an email reminder 30 minutes before the estimated arrival time of your technician.

You can also confirm your appointment by logging into your Ontech account.

Reference:

• OnTech FAQs

Yes! Some standard tools may be required (see “What equipment do I need to install Starlink myself?”). Guides and support steps can be found online at Starlink.com under Setup Guides & Manuals > Setup Guide >  Starlink Standard Kit - Setup Guide.

Reference:

•  Starlink Standard Kit - Setup Guide.

At this time we do not offer a Starlink bundle for DISH or Boost Mobile.

While our residential service plans do not include roaming service, Starlink does offer a Mini-Kit designed to enable mobile connectivity. Prices for this equipment and associated service plans can be found at starlink.com/roam. Customers on the Residential Max service plan receive an offer for a free Mini-Kit and 50% roaming service plans.

Reference:

• Starlink Roaming Service

Starlink does not support traditional landline phone services or voice services. Starlink is designed to deliver reliable, high-performance internet and is ideally suited for areas where connectivity has been unreliable or completely unavailable.

OnTech (a DISH partner) is an authorized installation partner for Starlink Residential Standard Kits. So while equipment and internet service is managed by Starlink, for customers who select installation services, an OnTech technician will ensure this equipment is properly installed, activated and connected.

No. Starlink does not offer a service to remove this equipment from your roof after you cancel service. Customers are responsible for removing any installed equipment themselves. If your Starlink equipment needs to be returned following cancellation, Starlink will provide instructions on how to do so.

First, make sure the kit has been successfully transferred by the previous owner (A guide on how to do so can be found here).

Once transferred, you can activate your Starlink equipment by visiting starlink.com/activate.

You'll need to enter your Starlink identifier, which can be found in one of these ways:

• Kit Serial Number: Located on the shipping label (format: KIT00000000)
• Terminal ID: Found in the Starlink app under Advanced settings
• Starlink Serial Number: Located on different parts of the hardware depending on your model

References:

• How to Transfer Equipment from a Previous Owner
• Starlink Activation Page

Yes, you should get your landlord's permission before installing Starlink if you don't own your home. Starlink installation typically requires mounting hardware to the property (roof, wall, pole, etc.) which could modify the structure. This is especially important since proper Starlink installation often involves a permanent mount in an elevated location for optimal performance.

Many Starlink installations require:

• Drilling holes for mounting brackets
• Running cables through walls or along the exterior
• Installing equipment on the roof or other structures

Reference:

• Where should I install Starlink?

In most instances, you are allowed to have a Starlink dish provided you meet the following criteria.

• The Starlink dish is installed in an area that you have sole access to (such as a private balcony or deck)
• The Starlink dish placement does not extend into any common areas (such as walkways or gardens)

If you feel that you meet these minimum requirements, or if you have questions regarding the OTARD Rule, contact the FCC at 888-CALL-FCC (225-5322) or visit https://www.fcc.gov/media/over-air-reception-devices-rule.

The FCC can determine whether or not your choice of Internet providers is being unlawfully denied and help you resolve the issue.

Starlink satellite internet service is available in most of the United States. To check if Starlink is available in your specific area, please:

• Visit starlink.com/map
• Enter your service address to check availability
• The map will show you one of three statuses:
  • Light blue means service is available
  • Blue means waitlist (area at capacity)
  • Navy blue indicates service will be available soon

Reference:

• Starlink Availability Map

Yes, you need to have your Starlink equipment before the technician arrives to complete the installation. If your equipment has not arrived 24 hours before your technician is scheduled to arise, we recommend rescheduling your installation appointment. 

You can manage your appointments from your OnTech Account simply login to your OnTech account. (If you don’t have an OnTech account, you can create one at  OnTech Account Registration).

To reschedule your service:

• Go to your Account page
• Under My Orders, click on Reschedule Service and choose your new date and time.

References:

• Standard Accessories Guide
• Installation Appointments
• OnTech Account Registration

To install Starlink yourself, you'll need the following equipment:

Your Starlink Kit, which includes:

• Starlink dish (varies by model: Standard, Mini, Performance, etc.)
• Detachable kickstand (included with Standard and Mini kits)
• Router (Gen 3 for Standard kit)
• Power supply unit
• Necessary cables (Starlink cable and AC power cable)

For permanent installation, consider these additional items:

• Appropriate mount for your specific Starlink model (available in the Starlink Shop)
• Cable routing kit (standard or masonry, depending on your installation surface)
• UPS (Uninterruptible Power Supply) to maintain connection during power fluctuations
• Thread locker (like Loctite 222) for securing fasteners in mobile installations
• Silicone sealant for waterproofing connections

Tools you might need:

• Drill with appropriate bits (for permanent mounting)
• Stud/electrical finder
• Basic hand tools

A complete guide to self-installation can be found at Starlink Standard Kit - Setup Guide

Reference:

• Starlink Standard Kit - Setup Guide

OnTech, a DISH partner, is an authorized installation provider for Starlink Residential Standard Kits. For customers selecting professional installation when purchasing Starlink, an OnTech Technician will:

• Install the Starlink Residential Standard Kit using standard mounts and cabling
• Perform a basic site survey to identify the best placement
• Provide general setup guidance to help you get started

Installations completed through OnTech include a 60-day workmanship warranty provided by OnTech Smart Services.

While customers are provided a Starlink Kit at no cost, charges for the shipping of the equipment are applied and are not refundable.

Your first service charge will occur either upon activation of your Starlink equipment or 7 days after your Starlink Kit ships, whichever happens first.

Reference:

• Starlink FAQs Billing

If you see unexpected charges, you can check your billing history in your Starlink account to verify what charges have been assessed.

Answers to frequently asked questions about Starlink bills can be found at FAQs Billing

Reference:

• Starlink FAQs Billing

You can view your full invoice and payment history at any time by signing in to your Starlink account and navigating to the Billing tab.

If you still don’t recognize the charge after reviewing all associated accounts and invoices, check whether any of the following situations apply before contacting Starlink Customer Support for further investigation:

• Check your email inbox for email notifications from Starlink. Starlink sends an email for every transaction made on your account, including no cost warranty hardware replacements:
  • Payment failure notice: A failed payment's balance will carry over to the following month's invoice.
  • Charge for additional Starlink notice: If you received a no cost Starlink kit replacement, but did not return the damaged hardware, Starlink reserves the right to charge for the cost of the replacement hardware.
  • Service Activation/Reactivation/Un-pause: After adding or reactivating a Starlink on your account, you are charged a prorated cost.
• Monthly charge for Starlink that is un-installed or powered off:
  • Monthly service fee is not dependent on use. If you have a Starlink Mobile or Global Priority service plan, you have the option to pause service & billing for the months you will not be using Starlink internet.
• Data Opt-In/GB (Local Priority or Global Priority):
  • Once you elect to opt-in to automatically receive additional data surpassing your service plan's monthly allowance, your monthly invoice will show the quantity of GB used within your billing cycle and the associated cost.
  • You must take action to confirm that you are opting-in. We are unable to issue refunds or credits for opt-in data.
• Confirm with your bank or card that the charge is not an 'Authorization' or 'Authorization Hold'. Authorizations are not charges and should drop from your statement with in 3-7 days.

Reference:

• Starlink Billing - Unknown Charges

To return your Starlink equipment, please follow the steps below:

• Log into your Starlink Account
• Select the "Subscriptions" tab and select the service line you want to return
• Click "Manage" in the Service Plan box
• Cancel your subscription (required for returns)
• Check the box labeled "I would like to return my hardware"
• Confirm your selection

After this, you'll receive a pre-paid return label via email (check spam folder for "Your Starlink Return"). You can also re-download your return label by going to your Order Summary page and clicking the three dots next to "Return Initiated".

To prepare your return:

• Stow your Starlink
• Re-box the hardware (if you don't have the original box, you can use the replacement box or a bigger box)
• Print and attach the return labels to the outside of the box
• Drop it off at the carrier listed on your return label

Reference:

• How do I return my Starlink Equipment?

To cancel your Starlink service, please follow these steps below:

• Log into your Starlink Account
• Select "Your Subscription" from the "Home" page, then "Manage" next to your Service Plan
• Click "Cancel Service"
• After canceling, any return instructions (if your equipment is eligible for return) will be provided through your Starlink account.

Reference:

• How do I cancel service?

Option 1: Ethernet Connection (Most Reliable)

• Connect an Ethernet cable from your Starlink router to the Ethernet port on your Hopper
• For Hopper models without built-in Ethernet, you'll need a WiFi adapter
• Note: The Starlink Gen 3 router has two ethernet ports on the back explicitly for this.

Option 2: WiFi Connection

• On your Hopper, press the MENU button (or HOME button twice on 52.0/54.x/60.0 remotes)
• Select "Settings"
• Select "Internet"
• Select "Wireless Setup" and follow the on-screen instructions to connect to your Starlink WiFi network
• You'll need to enter your Starlink WiFi password

Navigate to https://starlink.com/auth/forgot-password

• Under Account Recovery, enter an email, mobile phone number, or alternate email
• Click on "Request Password Reset"
• A link to reset your Starlink password will be emailed to address associated with your Starlink account
• Check your spam folder if you don't receive the email

You can connect most printers, cameras, and other devices to Starlink the same way you would with any Wi-Fi network.

• Make sure your device supports Wi-Fi.
• Select your Starlink Wi-Fi network name from the device’s Wi-Fi settings.
• Enter your Starlink Wi-Fi password.
• Follow any additional setup steps required by the device manufacturer.

If you're experiencing slow speeds or connectivity issues with your Starlink internet, here are troubleshooting steps to follow:

• Check the Starlink app for alerts that might indicate the source of your problem.
• Run a speedtest using the Starlink app while connected to the 5GHz band and close to the router.
  • Using the Advanced Speed Test tool in the Starlink app.
• For slow speeds (less than 50Mbps):
  • Ensure your Starlink dish has an unobstructed view of the sky using the “Check for Obstructions” tool in the Starlink App
  • Position your router centrally in your home
  • Check if your device has older WiFi hardware that might limit speeds
  • Verify your ethernet ports support speeds higher than 100 Mbps
• If you're completely offline:
  • Power cycle your Starlink and router by unplugging for 30 seconds
  • Check all cable connections for damage or debris
  • Ensure cables are fully seated
  • If the app shows "Searching" status, wait at least 30 minutes as the dish may be downloading updates
  • If the app shows "Booting" status, wait at least 20 minutes for initialization

Remember that speeds may naturally be slower during peak hours (6pm-11pm) due to high network usage.

Reference:

• Slow Speed - Troubleshooting
• Using the Advanced Speed Test tool in the Starlink app

DISH and Starlink are separate companies with different services. Starlink, owned by SpaceX, provides satellite internet, while DISH (an EchoStar company) provides satellite TV.

Through a partnership, DISH can help customers learn about Starlink and, in some cases, assist with installation services. However, Starlink manages its own internet service, accounts, billing, and technical support.

Questions related to Starlink internet performance, connectivity, or troubleshooting are handled directly by Starlink using the Starlink app or starlink.com.

You can transfer ownership of your Starlink hardware directly from your Starlink account.

To do this:

• Sign in to your Starlink account.
• Go to the Devices section.
• Select the device you want to transfer.
• Choose Transfer and follow the on-screen steps.
• Once the transfer is complete, the new owner can add the hardware to their own Starlink account and activate service

Reference:

• How to Transfer Equipment from a Previous Owner

If your Starlink equipment was shipped to the wrong address, you’ll need to contact Starlink directly to have it corrected. Shipping details and order issues are managed by Starlink, not by DISH or OnTech.

Sign in to your Starlink account, using the Starlink app or starlink.com, to contact Starlink Support and report the issue. They’ll be able to review your order and provide next steps.

If you don’t know your Starlink account number, sign in to your Starlink account at starlink.com using the email address you used when you placed your order. Your account details, billing information, and invoices are available once you’re signed in.

If you’re unable to sign in, use the account or password recovery options on the Starlink sign-in page to regain access. Starlink manages all account details directly.

Order for Existing Starlink Customers:

• Visit your Starlink account home page, then select the "Subscriptions" tab of your Starlink account and click "Add Subscription" on the top right account or open the "Shop" tab and select "Order another Starlink".
• Starlink Roam can also be purchased from DISH, an authorized retailer. To learn more, contact us at (844)-800-7332.

Order for New Starlink Customers:

• Place an order at starlink.com/roam
• Starlink Roam can also be purchased from DISH, an authorized retailer. To learn more, contact us at (844)-800-7332.

Reference:

• How do I order Starlink roam?