Hard Drive Failure (311)

Are you getting a hard drive failure error? This problem is typically caused by an error in the DISH receiver. Try these steps to fix the issue.

1. Reset your DISH receiver

 

Unplug the power cord of your DISH receiver (typically has a red tag) from the electrical outlet for 10 seconds, then plug it back in.

 

If you have a Hopper & Joey system, unplug the power cord of the Hopper (larger receiver).

 

The reset process may take up to 5 minutes to complete.

 

2. Contact us

 

If the steps above didn't resolve your issue, give us a call at 800-333-3474, or chat with an expert agent online.