Hard Drive Failure (311)

Are you getting a hard drive failure error? This problem is typically caused by an error in the DISH receiver.

1
 

Unplug the power cord of your DISH receiver (typically has a red tag) from the electrical outlet for 10 seconds, then plug it back in.

 

If you have a Hopper & Joey system, unplug the power cord of the Hopper (larger receiver).

 

The reset process may take up to 5 minutes to complete.

Did this fix your issue?
2
 

Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.

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