Video Transcript

 

Troubleshoot a “Programming Not Authorized” error. Here are three ways to resolve this issue.

 

Solution One: Let’s check your programming package. Download a programming guide at mydish.com/programmingguides. Make sure that the channel you are trying to tune in to is included in your programming package.

 

You can also view your customized channel lineup in the MyDISH app. If desired, you can make programming changes in the app.

 

If you make changes, the channels can take up to 15 minutes to appear.

 

Solution Two: Still having issues? Let’s send a programming authorization to your receiver. Log in to your mydish.com account. Select the My Equipment tab. Verify the receiver is listed at the top of the page and “ON.” If your receiver is not “ON,” call us at 800-333-3474 to get it activated.

 

Select the Wake Up Receivers button. It can take up to five minutes for programming to return.

 

Solution Three: Still having issues? Let’s perform a power reset. Go to the Diagnostics screen by pressing the Home button three times. Select Tools. Then Reset Hopper.

 

Need additional support? Visit mydish.com/chat.

Programming Not Authorized (005, 013, 014)

Is a "Programming Not Authorized" error (005, 013, or 014) displaying? This problem is typically caused by the TV being on the wrong channel, a misconfigured remote, or a shared tuner. Try these steps to fix the issue.

1. Check your programming

 

Make sure the channel you are trying to tune in to is included in your programming package. Visit Upgrades to check or upgrade your programming if needed.

 

2. Send authorization

 

Log into your account, visit the My Equipment page, and click the Wake Up Receivers button to authorize your receiver's programming. Allow up to 5 minutes for service to return.

 

3. Reset your DISH receiver

 

If you still see the 005, 013, or 014 messages after 5 minutes, unplug the power cord of your DISH receiver (typically has a red tag) from the electrical outlet for 10 seconds, then plug it back in.

 

If you have a Hopper & Joey system, unplug the power cord of the Hopper (larger receiver).

 

The reset process may take up to 5 minutes to complete.

 

4. Contact us

 

If the steps above didn't resolve your issue, give us a call at 800-333-3474, or chat with an expert agent online.