Video Transcript

 

Troubleshoot low, distorted, or no audio. Here are two ways to resolve this issue.

 

Solution One: Let’s check the volume. Press the Mute button on your remote to see if the audio has been accidentally muted.

 

If not, press the volume up button on your remote to see if the audio is turned down too low.

 

Solution Two: Still having issues? Let’s check your cable connections. Ensure the video cable is securely connected from the back or side of your TV to the back of your receiver.

 

Ensure any other equipment between your TV and receiver is connected securely and powered “ON” as well.

 

Need additional support? Visit mydish.com/chat

Distorted, Low, or No Audio

This problem is typically caused by a TV with low or muted volume, incorrectly connected cables, or an error in the DISH receiver. Try these steps to fix the issue.

1. Is your TV volume low or muted?

 

Try pressing the mute and volume up buttons on your DISH remote.

 

2. Reset your DISH receiver

 

Unplug the power cord of your DISH receiver (typically has a red tag) from the electrical outlet for 10 seconds, then plug it back in. If you have a Joey, unplug it, too.

 

The reset process may take up to 5 minutes to complete.

 

3. Check TV to receiver connection

 

Identify the type of cable connecting your TV to the DISH receiver.

 

Make sure all cables are connected securely on the back of the TV and receiver. If any other equipment is connected between the TV and receiver, ensure these connections are secure as well.

 

4. Contact us

 

If the steps above didn't resolve your issue, give us a call at 800-333-3474, or chat with an expert agent online.