Signal Loss (015, 015a, 002)

Are you getting a complete or partial satellite signal loss error (015, 015a, 002)? This error is usually caused by damaged cables, a misaligned dish, malfunctioning equipment, severe weather or major changes in the home (new roof, new carpeting, etc).

Are you instead seeing a black, blue, or snowy screen, or a "no signal" message on your TV? Try our No Signal, Black, Blue, or Snowy Screen troubleshooting steps.


Modern satellite dishes require fine-tuning best performed by a trained professional. If you have relocated your dish, contact us for assistance.

Did this fix your issue?

All of your DISH receivers need to be in their original locations where our technician installed them. If you've changed cable connections or moved receivers, you have two options:


  1. You can move the receivers and cables back to their original configuration
  2. If you need receivers to be installed in new locations, contact us.

Did this fix your issue?

DISH signal is very reliable, but on rare occasions severe weather can temporarily interrupt service. If you are experiencing severe weather please wait for it to clear.

Some content is not affected by weather; if you have a DVR you can watch existing recordings

Did this fix your issue?

Check the dish to ensure it has a clear view of the sky. Objects blocking the dish's view of the sky such as tree branches, or things on the dish like snow buildup can interfere with satellite signal.

If it is safe to do so, remove any obstructions.


Did this fix your issue?

Unplug the power cord of your DISH receiver (typically has a red tag) from the electrical outlet for 10 seconds, then plug it back in.


The reset process may take up to 5 minutes to complete.

Did this fix your issue?

Ensure satellite cable connections match the diagram and are hand-tight at the back of the DISH receiver and at the wall.

Satellite cable connection port on back of receiver

Did this fix your issue?

Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.

Did this fix your issue?