EHD from 722 getting 866 message with Hopper

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EHD from 722 getting 866 message with Hopper

Postby timl » Wed Feb 01, 2017 4:44 pm

Hi, I worked on this issue back in 2012 and 2013 without getting it resolved. I am going to try again and see if I can get this fixed now.
I had an EHD attached to my 722. When I upgraded to a Hopper, it would not access my EHD saying it was registered to another account. This was the same account, same EHD. I just upgraded from a 722 to a Hopper.

I just tried it again today and I still get the 866 message saying my EHD is registered to a different account.
Please assist me in getting this to work. I would like to get to the programs saved on the EHD.

Back in 2012-2013 I corresponded with Mary B. and Ray C. A lot of our PMs are still available with all the details of this issue.
Thanks,
timl
timl
 
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Re: EHD from 722 getting 866 message with Hopper

Postby SamuelH » Wed Feb 01, 2017 4:56 pm

I would be happy to research this with you. In order to look at this in detail, please send a PM with your account or phone number. Thanks.
Sam Hnatiuk
Social Media Representative
Sunday-Wednesday 8:00a-7:00p (MDT)
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Re: EHD from 722 getting 866 message with Hopper

Postby timl » Sat Feb 04, 2017 12:00 pm

Hi Sam,
I sent you a PM with my account information, but not sure if it got sent. It still is sitting in my outbox.
Is this normal?
thanks,
timl
timl
 
Posts: 4
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Re: EHD from 722 getting 866 message with Hopper

Postby MarkL » Sat Feb 04, 2017 12:09 pm

timl wrote:Hi Sam,
I sent you a PM with my account information, but not sure if it got sent. It still is sitting in my outbox.
Is this normal?
thanks,
timl

Hello timl,
If you have a message sitting in your out box, it may have not sent. Click my name on this reply, and you'll have the option to send me a message. Sam is off today.
Mark "Denverdood" Lucas
Social Media Representative
Hours: Wed,Thurs, Fri, Sat 11 a.m. to 10 p.m.
Off Sun, Mon, Tues
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Re: EHD from 722 getting 866 message with Hopper

Postby timl » Sun Feb 05, 2017 1:54 pm

I sent another PM, but it also seems stuck in my Outbox. Am I missing a step that actual sends the message?
thanks,
timl
timl
 
Posts: 4
Joined: Fri Oct 05, 2012 6:49 pm

Re: EHD from 722 getting 866 message with Hopper

Postby peggyrh » Sun Feb 05, 2017 4:25 pm

All msgs will sit in the outbox until actually read by the rep.

Being Super Bowl Sunday maybe some of the reps took the day off & are working a different schedule?
Peggyrh
H3/J2
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Re: EHD from 722 getting 866 message with Hopper

Postby timl » Fri Feb 10, 2017 6:34 pm

OK, that explains it.
thx, timl
timl
 
Posts: 4
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