Page 1 of 1

Incorrect program descriptions

PostPosted: Mon Feb 13, 2017 4:00 pm
by BillK
Is there an email address to contact with bad program descriptions?

The current description for the PixL film Friend Request in the VoD area, which should be something like:

Samantha, a young woman, frustrated by her unsuccessful blind dates, stumbles into a photo exhibition and sees and likes the photographer. She writes him an email. However, the email is intercepted by the photographer's son, who uses his father's identity to arrange a date for his widowed father, because he does not like his father's blonde manager and fears that she could become his stepmother.

is incorrectly labeled with the description for the 2013 film Friend Request:

A team of two detectives is tasked with apprehending a crazed, online psycho who tracks down and lures victims via a popular social media site.

Just a little different there. :D

Re: Incorrect program descriptions

PostPosted: Tue Feb 14, 2017 1:03 am
by peggyrh
Guide data comes from a contracted service, not Dish. It often has out of date info (like still listing actors that left a show the previous year), don't know why they don''t correct it.

Guide errors

PostPosted: Tue Feb 14, 2017 10:58 am
by stevenmac1956
Really bad this month with descriptions not matching movies

Re: Guide errors

PostPosted: Tue Feb 14, 2017 11:06 am
by Matt G
We get the guide info from a 3rd part who gets it from the station itself.

What channels were "deleted"?

Re: Guide errors

PostPosted: Tue Feb 14, 2017 2:07 pm
by BillK
Matt G wrote:We get the guide info from a 3rd part who gets it from the station itself.

In this case, the program description is correct when the movie shows on PixL but is incorrect for the VOD version.

Re: Incorrect program descriptions

PostPosted: Thu Feb 16, 2017 10:00 pm
by Karan
They are getting the data from rottentomatoes.com and they have been for the past two months. Normally they get their descriptions from zap2it.com (Gracenote) but this seems to be an error. Hopefully they can provide a fix for this ASAP

Re: Guide errors

PostPosted: Thu Feb 16, 2017 10:03 pm
by Karan
stevenmac1956 wrote:Really bad this month with descriptions not matching movies

The same with TV shows as well