Black Screen with Guide

Is the TV connected to your DISH receiver displaying a black screen or a black screen with a DISH banner, but the Program Guide shows up? This problem is typically caused by the TV being on the wrong input, incorrectly connected cables or errors in the DISH receiver.

On your DISH remote, press and release the SAT button.

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On your DISH remote, press the Guide button.

If you do not see the Channel Guide, follow the Black, Blue, or Snowy Screen troubleshooting steps.

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Press the power button on the front of your receiver to put it in standby. (On Hopper receivers, the power button is behind the front panel on the left side.)

Let the receiver stay powered off for 10 seconds, then turn it back on.

Power button behind front panel of a Hopper receiver

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Press channel up on the DISH remote, then channel down.

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Unplug the power cord of your receiver (typically has a red tag) from the electrical outlet for 10 seconds, then plug it back in.

The reset process may take up to 5 minutes to complete.

If you have a Joey, reset that as well

Unplug the power cord of your Joey from the electrical outlet for 10 seconds, then plug it back in.

The reset process may take up to 5 minutes to complete.

Did this fix your issue?

Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.