Video Transcript

 

Troubleshoot Missing Channels.

 

Here are a few steps to resolve the issue.

 

First, reauthorize your receiver. Log into the MyDISH app or your mydish.com account online and access the my equipment page to wake up your receiver.

 

Then, follow the prompts on the screen to reauthorize your receiver.

 

Wait five to ten minutes for your reauthorization, then check your channels again.

 

If the channels are still not working, reset your receiver. Unplug the power cord of your Dish receiver for 10 seconds, then plug it back in.

 

The reset process may take up to five minutes to complete.

 

Need additional support? Visit mydish.com/chat.

Missing Channels

This problem is typically caused by a misconfigured Program Guide or receiver errors. It can also be caused by programming disputes. For more information and to see if you are currently affected, please visit dishpromise.com.

1
 

Press the Guide button on your remote and check the current list. If it is not "All Subscribed", press the Options button or the red color button and select All Subscribed.

Did this fix your issue?
2
 

Unplug the power cord of your Hopper from the electrical outlet for 10 seconds, then plug it back in.

 

The reset process may take up to 5 minutes to complete.

If you have a Joey, unplug the power cord of your Joey from the electrical outlet for 10 seconds, then plug it back in

 

The reset process may take up to 5 minutes to complete.

Did this fix your issue?
3
 

Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.

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