Missing channels

Usually this happens because your guide settings are accidentally hiding some channels, or because of a receiver error. Following the steps below will usually make your missing channels reappear.

 

On rare occasions, routine maintenance or negotiations between DISH and channel owners can get in the way of your viewing experience. See if your channel is affected by a dispute. 

1. Make sure your subscribed channels are visible

 

Press the Guide button on your remote and look for Showing: All Subscribed.

 

If Showing: is followed by a different filter, press the Options button and select All Subscribed.

 

2. Reset your Hopper

 

Unplug the power cord from the electrical outlet for 10 seconds, then plug it back in.

 

The reset process may take up to 5 minutes. 

 

3. Wake up your receiver

 

Sign in to your MyDISH account.

 

Select My Account, then My Equipment, and finally Wake Up Receivers. Wait 5 minutes for service to return.

 

4. Contact us

 

If the steps above didn't resolve your issue, give us a call at 800-333-3474, or chat with an expert agent online.