Video Transcript

 

Troubleshoot your receiver not turning on. Here are three ways to resolve this issue.

 

Solution One: Let’s check for power. Make sure that the power cord is plugged in. The power cord usually has a red tag. Ensure it is tightly connected to the back of the receiver.

 

If you’re using a power strip, make sure it’s turned on. Make sure there’s a green light on the front of your receiver. If there isn’t one, press the Power button.

 

Then turn your TV on to see if you can watch programming.

 

Solution Two: Still having issues? Let’s make sure your receiver is well ventilated. Your receiver needs ventilation to avoid overheating or it may not turn on.

 

Your receiver should not be enclosed in a cabinet. There should be at least four inches of space between it and other electronic devices.

 

Solution Three: Still having issues? Let’s perform a hard reset. Unplug the receiver from the outlet for ten seconds, then plug it back in.

 

Need additional support? Visit mydish.com/chat.

Receiver Won't Turn On

If your DISH receiver won't turn on, this problem is typically caused by an issue with electrical power or the DISH receiver.

1
 

On the front of your DISH receiver, press and release the power button.

Power button on ViP receiver
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2
 

Make sure the power cord of the DISH receiver is plugged into the wall outlet (typically has a red tag).

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3
 

If the power light of the DISH receiver is blinking then the receiver is in recovery mode. Recovery can take up to 4 hours to complete; please wait for the receiver to finish before continuing troubleshooting.

 

If the light is not blinking or the light has been blinking for more than 4 hours, continue troubleshooting.

Receiver with TV1 light showing green
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4
 

Your receiver needs ventilation for proper operation or it may not power on. Make sure it is not in an enclosed cabinet and has at least 4 inches of space from other electronic devices.

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5
 

Faulty surge protectors or power strips can introduce additional problems. Try bypassing them temporarily for testing purposes.

 

Unplug the electrical cord of your DISH receiver (typically has a red tag).

 

Wait 10 seconds and plug it directly into a wall outlet, bypassing any power strips or surge protectors.

 

The reset process may take up to 5 minutes to complete.

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6
 

Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.

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