Gift Card Redemption

If you signed up for DISH with a gift card promotion, learn how to redeem your gift card offer using our website or mobile app. (For qualifying customers only.)

Before You Get Started

Switching from DIRECTV?

If you signed up using the DTV2DISH offer, you must meet the following bill requirements before being eligible to redeem your gift card. To upload your DTV bill you’ll need to create a MyDISH account.

  • Submit a DIRECTV bill within 90 days of DISH installation
  • Bill must not be older than 6 months from date of activation of DISH services
  • Full Name or address must match
  • Bill must include satellite TV line of service

Ready to receive your gift card? Please follow the redemption process below once your bill has been validated.

For All Gift Cards

Before redeeming your gift card on mydish.com, you must meet the following requirements:

  • Your account must be active for 31 days from your installation date
  • You must pay your first bill
  • Your account cannot be in Pause or disconnected status
  • You will receive an email when your gift card is ready to be redeemed on mydish.com once you have met all requirements

How to Redeem

Here are the steps required to redeem your gift card:

  1. Once you’ve met redemption requirements and received the email to request your gift card, navigate to the My Gift Cards section of mydish.com or the View Gift Cards section of the MyDISH App (Services > Promotions > View Gift Cards) to complete your redemption.
    • Note: You must create a MyDISH account to access the My Gift Cards section on mydish.com or the MyDISH app.
    • Use the MyDISH App to access to the Gift Card Redemption process in Spanish. To see the application in Spanish, you must change your device language preference settings to Spanish.
  2. Verify your billing address and contact information as they display on screen.
    • If you need to make changes, select Make Changes listed below your address and contact information. You’ll be prompted to enter your billing address, phone number, and email address before selecting Update.
    • Click the checkbox to accept the E-Sign agreement.
  3. Select Request Gift Card located below your billing address and contact information.
  4. If successfully requested, the message “Thank you for submitting your request!” will display on screen. Gift card delivery can take 4-6 weeks.
  5. Once you receive your gift card in the mail, complete the following steps:
    • Activate your card by calling the Cardholder Support number located on the back of your card.
    • Sign the back of your card in the designated signature panel.
    • Use your card before the Valid Thru date printed on your card.

Frequently Asked Questions

If you received a mail or email mentioning a gift card offer, please have the following information ready before contacting a Customer Service Representative:

  • The 10-digit or alphanumeric code provided with the communication you received (in 1234-567-890 or W123-456-789 format)
  • The offer name and gift card amount as it appears on the communication

The prepaid card is eligible for redemption after DISH services have been active for 31 days and after the first bill has been paid. Once eligible, cards must be redeemed within 75 days.

You should receive a gift card 4-6 weeks after completing the redemption process above.

Gift card delivery can take 4-6 weeks after completing redemption on mydish.com or the MyDISH App. To ensure successful delivery, verify your billing address in your MyDISH profile or on the MyDISH App under Account > Profile > Billing Address. For further assistance, please contact our Customer Support at 800-333-3474.

Yes, gift cards can be added to Samsung Pay, Google Pay, and Apple Pay wallets.

Yes. Once you have received your gift card in the mail, gift card activation is required to make purchases. Activate your card by calling the Cardholder Support number located on the back of your card.

For questions regarding transactions and card balances, please call the Cardholder Support number located on the back of your card.

The current English version of the Cardholder Agreement and Privacy The Cardholder Agreement, Privacy Policy and E-Sign Agreement can be found here:

 

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