Video Transcript

 

Troubleshoot a “Looking for Hopper” error. Here are three ways to resolve this issue.

 

Solution One: Let’s check if your receiver is in the right room. If you moved your receiver to another room, put it back in its original location.

 

Ensure all cables are connected correctly to your receiver and TV. If you want to move your receiver to a new room, give us a call at 800-333-3474.

 

Solution Two: Still having issues? Let’s access the Whole Home screen on the Joey. Go to the room where your Joey is located.

 

Press the Home button on your remote three times. Scroll down and select Whole Home. Use the arrow buttons to highlight your Hopper and press Select twice.

 

The linking process may require up to a minute to take effect. Once linked, go back to live TV to see if your picture is back.

 

Solution Three: Still having issues? Let’s perform a power reset. Go back to the Diagnostics screen by pressing the Home button three times. Select Tools. Then Reset Hopper.

 

Need additional support? Visit mydish.com/chat

Looking for Hopper (1303, 1305)

Are you getting a "Looking for Hopper" error (1303, 1305)? This problem is typically caused by communication errors between the Joey and Hopper. Try these steps to fix the issue.

 

1. Check if your Hopper or Joey has been moved or cables changed

 

DISH receivers must remain in their original installation locations. 

 

If you moved the receiver or changed the cables, return them to their original configuration.

 

If you need the receiver to be installed at the new location, contact us.

 

 

2. Ensure the Access Point has power (Wireless Joey only)

 

If you do not have a Wireless Joey, skip this step. 

 

For a Wireless Joey, ensure the Access Point next to the Hopper is powered on. If the Access 

 

Point will not power on, contact us.

 

 

3. Access the Whole Home screen on the Joey

 

Press the Guide button on your DISH remote.

 

If your remote has a HOME button, press it three times. If your remote has a MENU button instead, press it two times.

 

Scroll down and select Whole Home.

 

4. Link to the Hopper

 

Under Detected Devices, scroll to the Hopper this Joey should be linked to and press Select on the DISH remote.

 

If the Hopper isn't listed under Detected Devices, skip this step.

 

List of detected devices

5. Reset your Hopper

 

Go to the room with the main Hopper receiver. 

 

Hold the Reset button on the front of the Hopper for 5 seconds. 

 

The reset process may take up to 5 minutes to complete.

 

Reset button on front panel of Hopper

6. Reset your Joey

 

Go to the room with the smaller Joey receiver. 

 

Hold the Power button on the front of the Joey for 5 seconds. 

 

The reset process may take up to 5 minutes to complete.

 

7. Contact us

 

If the steps above didn't resolve your issue, give us a call at 800-333-3474, or chat with an expert agent online.