Use these steps to set up your replacement receiver.
Before you start
1. Put your other receivers in standby
Before you set up your new Hopper, make sure all other receivers in your home are in standby mode. Press the POWER button on the front of each receiver to turn the green light off. Leave them off until you finish replacing your Hopper so they update properly.
2. Unplug your current receiver
Find the power cable for the receiver you're replacing and unplug it from the wall.
3. Unpack the new Hopper
Unpack the box. Keep the box and packaging so you can return your old Hopper.
Connect the new Hopper
4. Swap the old and new Hoppers
If you can, set the new Hopper on top of the old one and move the cables over one at a time. If you can't, note the label where each cable connects on the old Hopper before you disconnect the cables.
5. Connect the Hopper to the wall
Screw the coax cable into the port labeled TO NODE. Make sure it's hand-tight at the wall.
6. Connect the Hopper to your TV
Connect your video cable to the back of the Hopper, and make sure it's tight at the TV too. The video cable types are shown below.
HDMI
Component
RCA
7. Connect the remote antenna
Unscrew the remote antenna from the old Hopper and connect it to the new Hopper.
8. Turn on the Hopper
Plug the Hopper's power cord into an outlet. The cord typically has a red tag. Then press the Power button on the front of the Hopper to turn it on.
Finish setup on your TV
9. Let the satellite check finish
The Installation Wizard appears on your TV screen. The Hopper checks satellites on its own, then moves to the next step. This can take up to 5 minutes. If it doesn't move to the next step after 5 minutes, contact us.
10. Let the software download
The Hopper downloads software on its own, then moves to the next step. This can take up to 20 minutes. If it doesn't move to the next step after 20 minutes, contact us.
11. Pair your remote
Press the SAT button on your remote. When the remote beeps, it's paired. On the TV screen, select Next.
12. Choose your location
Choose the name that best describes the room your new Hopper is in. On the TV screen, select Next.
13. Set your video resolution
Choose the best resolution your TV supports. If you aren't sure, check your TV's documentation or try 4K, 1080p, or 1080i first. On the TV screen, select Next, then Keep to save it.
14. Let the connectivity test finish
The Hopper tests its phone and internet connection on its own. This can take up to 3 minutes. When the test is done, select Next. If it doesn't finish after 3 minutes, contact us.
15. Activate your new Hopper
If your Hopper is connected to the internet, it may start activating on its own. If it isn't connected or doesn't start activating, sign in to mydish.com/equipment to activate it, or contact us.
After your Hopper is activated, select Watch TV.
After setup
16. Restore your recordings
If you backed up your DVR recordings, you can restore them now. Learn how to restore your DVR recordings.
17. Return your old Hopper
Move any devices or adapters, such as Wi-Fi, Bluetooth, or external hard drives, from the old Hopper to the new one.
Place the foam around the old Hopper, put it in the box, and tape the flaps down.
Remove the original shipping label from the box. The return label is on the other side. Place the return label where the original label was.
Find a UPS drop-off location near you.
18. Contact us
If the steps above didn't resolve your issue, give us a call at 800-333-3474, or chat with an expert agent online.
Before you start
1. Unpack the new Joey
Unpack the box. Keep the box and packaging so you can return your old Joey.
2. Unplug your current receiver
Find the power cable for the receiver you're replacing and unplug it from the wall.
Connect the new Joey
3. Swap the old and new Joeys
If you can, set the new Joey next to the old one and move the cables over one at a time. If you can't, note the label where each cable connects on the old Joey before you disconnect the cables.
4. Connect the Joey to the wall
Screw the coax cable into the port labeled Home Video Network. Make sure it's hand-tight at the wall.
5. Connect the Joey to your TV
Connect your video cable to the back of the Joey, and make sure it's tight at the TV too. The video cable types are shown below.
HDMI
RCA
6. Turn on the Joey
Plug the Joey's power cord into the back of the Joey and into an outlet. Then press the Power button on the front of the Joey to turn it on.
If you have a Wireless Joey, press the Select button. Then press the WPS button on the front panel of the Wireless Joey Access Point.
Finish setup on your TV
7. Let the software download
The Installation Wizard appears on your TV screen. The Joey downloads software on its own, then moves to the next step. This can take up to 20 minutes. If it doesn't move to the next step after 20 minutes, contact us.
8. Pair your remote
Press the SAT button on your remote. When the remote beeps, it's paired. On the TV screen, select Next.
9. Choose your location
Choose the name that best describes the room your new Joey is in. On the TV screen, select Next.
10. Set your video resolution
Choose the best resolution your TV supports. If you aren't sure, check your TV's documentation or try 1080p or 1080i first. On the TV screen, select Next, then Keep to save it.
11. Let the connectivity test finish
The Joey tests its phone and internet connection on its own. This can take up to 3 minutes. When the test is done, select Next. If it doesn't finish after 3 minutes, contact us.
12. Link the Joey to your Hopper
Select the Hopper you want to link your new Joey to, then press Select again. When the screen shows Linked on the right, select Next.
13. Activate your new Joey
If your Joey is connected to the internet, it may start activating on its own. If it isn't connected or doesn't start activating, sign in to mydish.com/equipment to activate it, or contact us.
After your Joey is activated, select Watch TV.
After setup
14. Return your old Joey
If you have a Joey 1.0, you don't need to return it to DISH. Recycle your Joey 1.0 or dispose of it properly.
Move any devices or adapters, such as Bluetooth, from the old Joey to the new one.
Place the foam around the old Joey, put it in the box, and tape the flaps down.
Remove the original shipping label from the box. The return label is on the other side. Place the return label where the original label was.
Find a UPS drop-off location near you.
15. Contact us
If the steps above didn't resolve your issue, give us a call at 800-333-3474, or chat with an expert agent online.
Before you start
1. Unpack the new Wally
Unpack the box. Keep the box and packaging so you can return your old Wally.
2. Unplug your current receiver
Find the power cable for the receiver you're replacing and unplug it from the wall.
Connect the new Wally
3. Swap the old and new Wallys
If you can, set the new Wally on top of the old one and move the cables over one at a time. If you can't, note the label where each cable connects on the old Wally before you disconnect the cables.
4. Connect the Wally to the wall
Screw the coax cable into the port labeled Satellite In. Make sure it's hand-tight at the wall.
5. Connect the Wally to your TV
Connect your video cable to the back of the Wally, and make sure it's tight at the TV too. The video cable types are shown below.
HDMI
RCA
6. Turn on the Wally
Plug the Wally's power cord into the back of the Wally and into an outlet. Then press the Power button on the front of the Wally to turn it on.
Finish setup on your TV
7. Let the satellite check finish
The Installation Wizard appears on your TV screen. The Wally checks satellites on its own, then moves to the next step. This can take up to 5 minutes. If it doesn't move to the next step after 5 minutes, contact us.
8. Let the software download
The Wally downloads software on its own, then moves to the next step. This can take up to 20 minutes. If it doesn't move to the next step after 20 minutes, contact us.
9. Pair your remote
Press the SAT button on your remote. When the remote beeps, it's paired. On the TV screen, select Next.
10. Set your video resolution
Choose the best resolution your TV supports. If you aren't sure, check your TV's documentation or try 1080p or 1080i first. On the TV screen, select Next, then Keep to save it.
11. Let the connectivity test finish
The Wally tests its internet connection on its own. This can take up to 3 minutes. When the test is done, select Next. If it doesn't finish after 3 minutes, contact us.
12. Activate your new Wally
If your Wally is connected to the internet, it may start activating on its own. If it isn't connected or doesn't start activating, sign in to mydish.com/equipment to activate it, or contact us.
After your Wally is activated, select Watch TV.
After setup
13. Return your old Wally
Move any devices or adapters, such as Wi-Fi, Bluetooth, or external hard drives, from the old Wally to the new one.
Place the foam around the old Wally, put it in the box, and tape the flaps down.
Remove the original shipping label from the box. The return label is on the other side. Place the return label where the original label was.
Find a UPS drop-off location near you.
14. Contact us
If the steps above didn't resolve your issue, give us a call at 800-333-3474, or chat with an expert agent online.
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