Is the TV connected to your DISH receiver displaying a black screen or a black screen with a DISH banner, but the Program Guide displays? This problem is typically caused by the TV being on the wrong input, incorrectly connected cables or errors in the DISH receiver.
1
On your DISH remote, press and release the SAT button.
On your DISH remote, press the GUIDE button. If you do not see the Channel Guide, follow the Black, Blue, or Snowy Screen troubleshooting steps.
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2
On the DISH remote, press the power button. Let the receiver stay powered off for 10 seconds, then turn it back on.
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3
Press channel up on the DISH remote, then channel down.
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4
Unplug the power cord of your DISH receiver (typically has a red tag) from the electrical outlet for 10 seconds, then plug it back in.
The reset process may take up to 5 minutes to complete.
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5
Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.
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