Returning equipment can be a hassle. That’s why we’ve made it simple for you.
Choose the type of product you want to return:
Use caution when looking for your Node/Hub (some installations don't require this piece) and disconnecting the LNBF. You will not be charged if you don’t have a Node/Hub. If you are unable to retrieve your LNBF, please chat online with one of our agents and we’ll make sure you don’t get charged.
Unplug your receiver’s power cord from the wall. Then disconnect all the cables and the antenna from the back of the receiver.
Repeat to unplug and disconnect cables from your remaining receivers, if applicable.
Use a screwdriver to remove the screws on the bottom of the LNBF. Slide the LNBF off the arm of the dish, then unscrew the cables by turning them counter-clockwise.
Locate your Node (or Hub), and remove the cables attached to it by hand-turning them counter-clockwise.
The Node or Hub is usually mounted outside, near the cables that enter your home.
You can keep or dispose of any other equipment you have, such as remotes, cables, and your satellite dish.
Place your equipment in the box that DISH shipped you, adhere the prepaid label to the top of the box, and drop the box off at your local UPS location.
Alternately, you may choose to use (at your own cost) other major carriers like USPS or FedEx.
Return boxes can take up to 15 business days to arrive. The shipping label can be found inside the return boxes or alternatively may have been sent via email or mail.
If a box and label was not sent to you or you cannot find the originals, you may use a box of your choosing and address the box to:
1285 Joe Battle Boulevard Suite A
El Paso, Texas 79936
If you would like a box or shipping label to be sent to you, contact us and we will be happy to assist.
To track your order online:
Log in to your MyDISH account and navigate to the Receiver and Equipment Exchanges page. Click the tracking number on the item you wish to track.
If you have cancelled your service, please return your applicable equipment as soon as possible to avoid non-returned equipment fees. Boxes can take up to 15 business days to arrive. If you did not receive a box or shipping label – contact us and we will be happy to assist.
If a charge for non-returned equipment was placed on your account, a credit will be issued to your account within seven business days of DISH receiving and processing your returned equipment.
DISH will not refund shipping fees for products purchased and returned to our store. Should a product be damaged or lost, it is the sole responsibility of the consumer to file a claim with UPS to cover the cost of the product and the shipping fees.
All accessories are eligible for return within 30 days of purchase. If you are returning an item originally purchased in a bundle, the entire bundle needs to be returned. To begin the return process, follow these steps:
Note: DISH must receive and process your return within 30 days of the return request being initiated to process your refund.
If you initiated a return online or through the assistance of one of our customer service representatives, a shipping label will have been sent to the email address associated with your DISH account. If you can't find the original email, follow these steps:
If you initiated a return online or through the assistance of one of our customer service representatives, a shipping label will have been sent to the email address associated with your DISH account. If you can't find the original email, follow these steps:
To track your order online:
You have 30 days from date of purchase to initiate a return. Once your return has been initiated, you will have an additional 30 days to package and return your item(s). To be eligible for a refund, all items must be in their original condition and include the original packaging, plus any associated cables and documentation.
We do not accept any products that were sold as part of a bundle, unless the bundle is returned complete.
Refunds will only cover the price of the original product and any associated taxes. Shipping and handling fees are non-refundable.
DISH will not refund shipping fees for products purchased and returned to our store. Should a product be damaged or lost, it is the sole responsibility of the consumer to file a claim with UPS to cover the cost of the product and the shipping fees.
You are not required to return your modem(s) or your TRIA(s) to DISH.
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