OnTech Smart Home Protect™ is your ticket to a premier customer experience with device protection coverage and tech support for your home tech products. Instead of buying individual warranties for your devices like laptops, smart watches and TVs, save money with one plan that covers thousands of eligible devices in your home.
OnTech Smart Home Protect™
Benefits
- Whole-Home Device Protection: We'll repair or replace thousands of eligible devices - from laptops to gaming consoles.
- 24/7 Tech Support: Experts are available around the clock to solve everyday tech issues, including connecting and using your devices.
- $49 Smart Home Installs: Get a discounted rate of $49 for all standard Smart Home installations.
Accessing Your Benefits
Frequently Asked Questions
General
The plan begins on Day 1 with access to technical support, including $49 installation services for eligible covered products. Device protection coverage begins on Day 31 of enrollment. Any preexisting conditions or breakdowns that occur before Day 31 are not covered. There is a 30-day waiting period to file a claim.
No, OnTech Smart Home Protect™ is not available with DISH Protect® Gold or Platinum, but it is available with DISH Protect® Silver, now known as DISH Protect®.
Save $5 on your bill if you are subscribed to both.
Yes, OnTech Smart Home Protect™ is available for most DISH customers even if you don’t have DISH Protect®. It’s not available to DISH customers who live in the U.S. Virgin Islands, Puerto Rico, Hawaii, or parts of Alaska, or who only have a commercial or DISH Outdoors account.
The discount of $5 is automatically applied to your bill if you have both DISH Protect® and OnTech Smart Home Protect™.
You may cancel your plan anytime (with a full refund if canceled within the first 30 days.) If you cancel after 30 days of coverage, you will receive a prorated refund of the unearned portion of the monthly fee you paid. See terms and conditions for complete details.
You may cancel your subscription at any time. Just give us a call at 1-800-333-DISH (3474) or email us at executivecustomerservice@dish.com.
OnTech specializes in the installation & service of smart home devices. OnTech believes that that technology can transform a person’s day-to-day, making it safer, easier and better. And you shouldn’t have to be a tech-spert or DIY pro to enjoy all that Smart Homes have to offer. That’s why they take care of everything — so you can skip the hassle and start with the good part. Learn more at ontechsmartservices.com.
Asurion is OnTech’s trusted partner to provide the services within the OnTech Smart Home Protect™ plan.
DISH Protect® provides enhanced support and protection for your DISH service, including free technician visits. OnTech Smart Home Protect™ provides coverage and support for all of your home tech products like TVs, laptops, tablets and many other devices. Save $5 on your bill if you are subscribed to both.
Yes, you will receive an email or physical mail with details after you enroll. If you didn’t receive this information, please give us a call at 1-800-333-DISH (3474).
The terms and conditions and terms of service can be found below.
Device Protection
Eligible products are covered for:
- Breakdowns (mechanical or electrical failures) caused by defects in materials and workmanship
- Device malfunctions due to normal wear and tear
- Dust, heat or humidity
- Power surge
Select portable devices are also covered for breakdowns due to unintentional and Accidental Damage from Handling (ADH) as a result of normal use, like drops, spills and cracked screens. ADH is only available for laptops, tablets, portable DVD/Blu-ray players, gaming systems, wearables, audio headsets, virtual reality headsets and printer display screens.
See terms and conditions for complete details.
- Loss, theft and intentional damage
- Scratches, dents and dings to products that still work as intended
Additional exclusions apply. See terms and conditions below for complete list.
OnTech Smart Home Protect™ provides device protection and tech support for the following devices:
- LED, LCD and plasma TVs
- Gaming systems and remote controllers
- DVD and Blu-ray players
- Speakers
- Home theater that include any of the following: a receiver, sound bar, speakers, Blu-ray player, amplifier/decoder, subwoofer and tuner
- Audio/video streaming devices
- Audio headsets
- Virtual reality headsets
- Desktop computers, laptops and tablets
- Printers, external hard drives, routers, audio/video streaming devices, smart speakers
- Home routers (wired or wireless)
- External hard drives
- Smart device hubs
- Smart light dimmers
- Smart thermostats
- Smart smoke detectors
- Smart door locks
- Smart home security cameras
- Smart video doorbells
- Smart carbon monoxide detectors
- Smart alarm contact sensor
- Smart alarm flood and freeze sensor
- Smart alarm glass break sensor
- Smart alarm keypad
- Smart alarm motion detector
- Smart alarm panic button
- Smart alarm range extender
- Smart watches, and health and fitness bands
See terms and conditions below for complete list and exclusions.
No, mobile phones are not covered under the OnTech Smart Home Protect™ plan.
No, OnTech Smart Home Protect™ does not provide coverage for your DISH equipment. It provides coverage and support for all your home tech products. To receive enhanced support and protection for your DISH service visit my.dish.com/dish-protect.
All eligible existing and new products in your household are covered. However, the maximum amount we will pay for all claims made in any twelve (12) month rolling period is $5,000. See terms and conditions for complete details.
Any eligible devices that you currently own or purchase in the future will be covered under your plan until it’s canceled. The plan will continue monthly until then.
Start or manage a claim by calling 1-866-349-9488 or by going to www.Asurion.com/OnTech and click the link in the upper right hand of the page.
Yes, there is a 30-day waiting period to file a device protection claim. You can start a claim anytime after day 31 of coverage. Any preexisting conditions or breakdowns that occur before day 31 are not covered. You have access to technical support starting day 1, including $49 installation services for eligible covered products.
This plan includes a service fee ranging up to $99 on some devices. See terms and conditions below for more information.
Any preexisting damaged devices are not covered under the plan prior to enrollment.
Tech Support
Download the Asurion app where you can access all the OnTech Smart Home Protect™ benefits.
The following tech support is available for all of your eligible devices:
- Connecting devices to your Wi-Fi network
- Setting up new devices
- Troubleshooting any issues
$49 Smart Home Installations
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