Black, Blue or Snowy Screen

If you’re not able to watch TV, and instead see a black, blue, or snowy screen, there's a few things you can try.

1. Make sure your devices are on
   • Turn on your TV.
     
   • Check for a light on the front of your DISH devices. If it's not on, press the power button.
   • If the light on the device isn’t turning on, visit the receiver won’t turn on article to keep troubleshooting.
2. Put your remote in SAT mode
   • Press the SAT or HOME button on your DISH remote. 
3. Check if your DISH guide is available
   • On your DISH remote, press the Guide button.
   • If the guide is visible but no content is playing, visit the black screen with guide article to keep troubleshooting.
4. Change your TV input
   • On your original TV remote or the TV itself, find the Input or Source button.
   • Press the button, then wait a few seconds to see if your programming becomes visible. Repeat until you’ve tried all the available inputs.
5. Reset your DISH receiver
   • Unplug the power cord of the primary receiver from the electrical outlet for 10 seconds, then plug it back in.
   • Allow up to 10 minutes for the device to reset. 
6. Check your receiver-to-wall cables
   • Make sure any cables are connected securely to both the receiver and the wall.
7. Contact us
   • If you’re still experiencing a black, blue, or snowy screen, call us at 800-333-3473 for help from an expert.