Do you see only a black screen when trying to watch TV on DISH Anywhere? Is the app or website not responding, or the app closes on its own? This issue often occurs when DISH Anywhere experiences an unexpected error or your internet speed is not fast enough to stream.
This issue may also be caused by a problem with DISH Anywhere or with the device you are using to watch content on DISH Anywhere.
Are you using a phone or tablet? Make sure you're using the DISH Anywhere app. Learn how to download the DISH Anywhere app on your device. Please note that dishanywhere.com is not supported on iOS or Android – you must use the DISH Anywhere app on these devices.
Are you using a computer? Make sure you've entered dishanywhere.com into your browser's address bar.
Try selecting another show or recording to see if it experiences the same issue.
Mobile: Check the app store or Google Play store to see if DISH Anywhere has an update available. If so, download and install the latest updates.
Website: No need to check software.
Fire TV/Android TV: Check the DISH Anywhere app landing page on your TV. If an update option does not appear in 30 seconds you are likely up to date on software.
Check that you are connected to the internet or cellular data.
Please force close the app completely - the app shouldn't be running in the background. If using dishanywhere.com, refresh the webpage through your internet browser.
Try logging out of your account, then sign back in, using your mydish.com login information.
Restart the device you are using to access the internet (computer, phone, tablet, etc).
The restart process may take up to 5 minutes to complete.
Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.
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