Unable to cast your video from the DISH Anywhere app to your TV? This issue often occurs when your casting device and mobile device are not connected to the same Wi-Fi internet.
This issue may also be caused by a problem with DISH Anywhere or with the devices you are using to cast and watch content on DISH Anywhere.
Check that both devices are connected to the same internet.
From your iOS settings app, scroll down to the apps section and select DISH Anywhere, then toggle the DISH Anywhere button to enable it (it should appear green).
Close and reopen the DISH Anywhere app and retry the same channel or recording.
Mobile: Check the app store or Google Play store to see if DISH Anywhere has an update available. If so, download and install the latest updates.
Website: No need to check software.
If you have not already set up your Chromecast or AirPlay device, please contact your device support directly.
If you see the same issue in the app after casting is stopped, then troubleshoot that issue first.
Please force close the app completely - the app shouldn't be running in the background. If using dishanywhere.com, refresh the webpage through your internet browser.
If your casting device is not built into the TV, check that the device is plugged into the HDMI slot and the correct input on the TV is selected.
Unplug the power cord of your casting device from the electrical outlet for 10 seconds, then plug it back in.
Restart the device you are using to access the internet (phone or tablet). The restart process may take up to 5 minutes to complete.
If other streaming services are not functioning as well, please contact your casting device support directly.
Enter the Wi-Fi settings on your mobile device and disconnect from the internet. Then, re-enter your Wi-Fi password to reconnect to the internet.
Try logging out of your account, then sign back in, using your mydish.com login information.
Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.
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