Sign-in issues

1. Close and reopen the app

If you're using the app, fully close it so it isn't running in the background, then open it again.

If you're using dishanywhere.com, refresh the page in your web browser.

2. Make sure you're using a supported device

Check the requirements for using DISH Anywhere to make sure your device is supported.

3. Update the DISH Anywhere app

On a phone or tablet, check the App Store or Google Play to see if DISH Anywhere has an update. If it does, install it.

On Fire TV or Android TV, open the DISH Anywhere app and wait 30 seconds. If you don't see an update option, your app is likely up to date.

On the website, you don't need to check for updates.

4. Sign out and sign back in

If you're stuck on the sign-in page, try signing out and back in.

On dishanywhere.com, clear the cache and cookies in your browser settings. This signs you out so you can try signing back in.

On an iPhone or iPad, if you use TV Provider in Settings, sign out, then sign back in.

On Android, after signing out, select Add New Account and re-enter your username and password.

On Fire TV or Android TV, go to dishanywhere.com/activate, sign in, then enter the code shown on your TV screen.

5. Try a different sign-in method

On an iPhone or iPad, if you use TV Provider in Settings, turn it off and sign in with your username and password or with Hopper Pairing, if it applies to you. If you already sign in with your username and password, try TV Provider or Hopper Pairing instead.

On Android, after signing out, select Add New Account and re-enter your username and password, or use Hopper Pairing if it applies to you.

6. Try a different network connection

On a phone or tablet, try switching between Wi-Fi and cellular data.

7. Restart your device

Turn your phone, tablet, computer, or other device off and back on. This can take up to 5 minutes.

8. Contact us

If the steps above didn't resolve your issue, give us a call at 800-333-3474, or chat with an expert agent online.