Missing channels, shows, or information

If you’re missing channels or shows in the DISH Anywhere app that you typically have on your Hopper, there’s a few things you can try:

First, make sure you have access to DISH Anywhere
- If you’re using a phone or tablet, make sure that you're using the DISH Anywhere app.
- dishanywhere.com only works from computers.
- DISH Anywhere isn’t supported on all devices and versions. Check if your device is supported.
Check that the device you’re using is connected to the internet
Restart the DISH Anywhere app
- Close the app completely so that it isn’t running in the background.
Restart the device you’re watching on
Sign out and back in
- Select your profile icon at the top right of the screen, then select Sign Out.
- Sign back in using your DISH Anywhere username and password (this is the same as your mydish.com credentials).
Update your DISH Anywhere app
- Search your app store for DISH Anywhere and download any available updates.
Turn on the TV connected to your receiver
- If you see an error message, call 800-333-3474 for support.
Reset your DISH receiver
- Unplug the power cord of the primary receiver from the electrical outlet for 10 seconds, then plug it back in.
- Allow up to 10 minutes for the device to reset.
Uninstall and reinstall the DISH Anywhere app
- When you uninstall the app, downloaded content will be removed from your device. You can always redownload any content that has been saved to your DVR.
Contact us
- If you’re still missing channels call us at 800-333-3473 for help from an expert.