Troubleshoot DISH Remote Control Issues

1

Make sure the remote wasn't accidentally carried in from another room.

Press the LOCATE REMOTE button on the front of the receiver to make the remote beep repeatedly.

OR

Look on the remote for a sticker with the room name.

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2

Press and release the SAT button (don't hold it down).

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3

Press the SYSTEM INFO or SYS INFO button on the front panel of your DISH receiver.

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4

While System Info is on the TV, press the SAT button on the remote.

If the remote beeps then it has linked to the receiver and should be working; try it now. Otherwise, continue troubleshooting.

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5

Replace the batteries if they have not been replaced in approximately 6 months or if the on-screen battery indicator is low.

Your remote's battery compartment will look like one of the images below. Place the new batteries with both rows going the same direction, according to the picture.

Battery compartments with 4 AAA batteries facing down, or 2 AA batteries facing up

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6

If you just replaced the batteries in the step above, skip this step.

Otherwise, remove the batteries for 10 seconds, then reinsert them with both rows going the same direction according to the picture in step 5.

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7

If this remote is for a Joey, it will not have an antenna – you can skip this step.

Make sure the remote antenna is standing upright and connected hand-tight to the receiver. There should not be other electronic equipment or cables touching with the antenna.

Remote antenna with green base plugged into back of receiver

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8

Unplug the power cord of your DISH receiver (typically has a red tag) from the electrical outlet for 10 seconds, then plug it back in.

The reset process may take up to 5 minutes to complete.

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9

Press the SYSTEM INFO or SYS INFO button on the front panel of your DISH receiver.

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10

While System Info is on the TV, press the SAT button on the remote.

If the remote beeps then it has linked to the receiver and should be working; try it now. Otherwise, continue troubleshooting.

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11

Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.