Video Transcript

 

Troubleshoot signal loss with DISH Outdoors equipment. Here are four ways to resolve this issue.

 

Solution One: Let’s check your receiver compatibility. Make sure your portable antenna is connected to either a Wally or a ViP 211-model receiver. These are the most common DISH receivers that are compatible with your portable antenna.

 

Solution Two: Still having issues? Let’s check for obstructions. Make sure the portable antenna has a clear view of the southern sky. Tree branches and camping gear can interfere with your portable antenna receiving satellite signal.

 

Anything on the portable antenna itself can cause signal loss. Removing the obstruction should fix the problem.

 

Solution Three: Still having issues? Let’s perform a power reset. Unplug the receiver from the outlet for 10 seconds, then plug it back in. The power cord usually has a red tag. Allow your receiver five minutes to boot back up.

 

You should see this mobile antenna setup screen. Follow the onscreen prompts to complete the setup.

 

Solution Four: Still having issues? Let’s move your portable antenna. Ensure that your portable antenna is on a level surface with the coax ports pointing north. If possible, move your portable antenna higher if it’s on the ground.

 

Or move it further away from trees to get a better view of the sky.

 

Once you see this screen, follow the onscreen prompts to complete the setup.

 

Need additional support? Visit mydish.com/chat.

Portable Dish Signal Loss

Is your portable dish installation displaying a signal loss error (015, 002, 150, 151)? This error is usually caused by damaged cables, a misaligned dish, malfunctioning equipment, severe weather or obstructions (trees, buildings, vehicles, etc).

1
 

The Tailgater and Pathway X2 portable dishes are only compatible with DISH receiver models Wally, 211z, 211k, and 211.

Did this fix your issue?
2
 

Check the portable dish to ensure it has a clear view of the sky. Objects blocking the dish, such as tree branches, or things on the dish like snow buildup, can interfere with satellite signal.

 

If it is safe to do so, remove any obstructions or move the portable dish to an area that has a clear view of the sky.

Did this fix your issue?
3
 

Unplug the power cord of your DISH receiver (may have a red tag) from the electrical outlet for 10 seconds, then plug it back in.

 

The reset process may take up to 5 minutes to complete.

Did this fix your issue?
4
 

Ensure coax cable connections are hand-tight at the back of the DISH receiver and at the portable dish. If there are additional connections in between (for example: at the wall of an RV), ensure they are tight as well.

Did this fix your issue?
5
 

If you see the Mobile Antenna Setup screen, complete the setup process. If you are still experiencing problems after completing setup, continue with the next step.

 

If you do not see the Mobile Antenna Setup screen, repeat the steps above.

Mobile Antenna Setup screen on a Hopper receiver
Mobile Antenna Setup screen on a VIP receiver
6
 

Ensure the portable dish is on a level surface with the handle pointing north. If possible, move the portable dish to a location with a clearer view of the sky.

 

If Mobile Antenna Setup is visible on the TV screen, complete the setup process. Otherwise, hold down the Power button on the front of the DISH receiver for 10 seconds to reset it. When the reset is finished, complete the setup process.

7
 

Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.

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