Managing Your Security Information

It is very important to us to keep your information safe and protected. Before accessing your account information either with our helpful agents or on your own through our self-serve tools, we require quick verification so that we know it’s you. Here are some helpful tips regarding your security information.

This is a private code to add protection against unauthorized access to your account. Along with the 4-digit code, you will submit a security code reminder as a helpful hint when verification occurs.

 

Example:

4-Digit Security Code: 3790

4-Digit Security Code Reminder: Childhood address

 

You can update your security code and reminder from your MyDISH profile.

We provide pre-written questions for you to submit applicable answers to enhance account verification.

 

Security answers must be between 1-100 characters using only letters and numbers.

 

Example:
Security Question: Your city of birth?
Security Answer: Seattle

 

You can update your security question and answer from your MyDISH profile.

Know Your Security Code

You’ll need it whenever you contact us.

Your security code is a 4-digit number that you created when you set up your DISH account. To protect your privacy and security, we ask for it whenever you call us.

On MyDISH.com:

  1. Log in to the My Profile tab of your MyDISH account
  2. Under Security & Sign-in enter your new 4-digit security code
  3. Confirm your new 4-digit security code and set up a reminder that will help you remember it in the future
  4. Click Save

 

In the MyDISH App:

  1. Log in to your account in the MyDISH App
  2. Select Account
  3. Select Security under Account Preferences
  4. Under Security Info, enter your new 4-digit security code
  5. Confirm your new 4-digit security code and set up a reminder that will help you remember it in the future
  6. Press Save Settings to confirm

Strengthen Your 4-Digit Security Code

 

When updating your security code, avoid using sequential or repeating numbers, or information on public record, like birthdays or your SSN. You can also add a security code reminder as a helpful tip when verification occurs.

 

Example:
4-Digit Security Code: 3790
Security Code Reminder: Childhood Address

This security information will be used when accessing account information through our automated systems or when speaking with an agent.

 

Get more information regarding our efforts for consumer protection.