DISH Protect

Enhanced support, exclusive benefits.

What is DISH Protect?

DISH Protect is your ticket to a premier customer experience. With Advanced Agent Access, $0 Technician Visits, Identity Protection and the option to schedule the first appointment of the day, having DISH Protect ensures that if something happens to your equipment, your issues will be resolved in the smoothest way possible.

What's Included in DISH Protect?

  • $0 Technician Visit
    Get no-cost in-home service visits for any customer care work order. Ordinarily $95, DISH Protect subscribers pay nothing and get free shipping on all replacement DISH equipment.
  • Advanced Agent Access
    When you call, you will be routed to our more experienced agents when available to ensure your concerns are addressed in the best way possible.
  • First Appointment of the Day
    If you ever need a technician visit, you will have the option to book the first time slot of the day whenever available.
  • Joeys at No Upfront Cost
    Add additional rooms of service for no upfront cost. * Free Joey offer with DISH Protect is specific to the "standard Joey" receiver type. Other Joeys, including but not limited to Joey 4, 4K Joey, WiFi Joey, and WiFi access point will have an additional cost.
  • 10% Smart Home Services Discount
    Receive 10% off all DISH Smart Home Services, including TV installation, sound bars, mesh Wi-Fi, and more!
  • Free Shipping on Replacement Equipment
    If there is ever an issue resulting in the need for new equipment (receiver or remote), we will ship it directly to you for free (regular cost $15).
  • Identity Recovery and Protection
    Identity Force handles the recovery of stolen credit cards, identity theft, or any fraud you may incur, with 24/7 live support. Plus, get Identity Protection with alerts when your personal data is in jeopardy and access to a digital vault to save important documents and passwords.
    Visit Identity Force's DISH Portal to use this service. See Identity Force Terms and Conditions.

As of June 29, 2023, Gold & Platinum are no longer available for purchase. Learn more about our new protection plan, OnTech Smart Home Protect.



Includes all the above, plus:


  • Real-Time Tech Support
    Help is just a swipe away! The Tech Advisor App offers start-to-finish fixes for any issues you have with an entertainment device. Get answers to technical issues without the hassle: simply type your question then work with our dedicated support agents to solve your issue. Download the DISH Protect Tech Advisor app. See Tech Advisor Terms and Conditions.



Includes all the above, plus:


  • Whole-Home Device Protection
    Protect your entertainment technology, like TVs, computers, tablets, gaming systems, and more. No receipts, no hassle, just peace of mind with repairs or replacements. Coverage begins 30 days after enrollment and does not cover smartphones, pre-existing conditions, accidental damage, and other exclusions. See Asurion Whole Home Device Protection Terms and Conditions.


To file a claim with Asurion:

For new and existing customers, beginning the billing cycle after May 12th, 2022: To keep up with the costs associated with supporting our valued DISH Protect customers, DISH will be increasing the monthly charge for all service levels of DISH Protect (monthly charge increasing by $1.00 for all tiers except for DISH Protect Platinum, which increases by $5.00). At the same time, we are committed to delivering ongoing value so we have expanded the included identity protection benefits for all DISH Protect customers. Previously DISH Protect Silver only offered passive identity restoration and all other tiers offered a scaled down proactive identity protection & monitoring. To continue to expand the value of this product for our customers, we will now offer active identity protection with expanded benefits to all DISH Protect subscribers (provided by Identity Force, a Transunion company). Subscribers in DISH Protect Plus (eligible for subscribers age 55 and older) will receive an expanded version of the identity protection benefit (Identity Protection Plus) as well as free expedited shipping on DISH orders. Enrollment in DISH Protect is optional. For more information call 800-333-3474.