DISH now offers a variety of channels through OTT (over-the-top) live streaming on all Hopper, Joey, and Wally family receivers. Customers with compatible receivers must be internet-connected and have a minimum broadband connection of 1 Mbps.
This article will tell you how to access these channels, what to do if there is a connection error, streaming restrictions, and list the available free and paid channels.
You can identify buffering by the progress icon pictured at right. Buffering will occur until enough video has downloaded to start playing. This can happen when first tuning to a live streaming channel. Buffering can also occur when your broadband speed drops below a certain point.
Give it time. If buffering is still occurring after a long period of time, check your connections, reset the receiver, and reset your internet equipment (router and modem). If you still experience the issue, contact us.
Because live streaming channels are through an internet feed, there are some restrictions on watching the channels See below for the full restrictions:
Number of Streams
Only one internet stream at a time is allowed per household. When you're done watching, you can then download content or watch another live streaming channel.
Example: Patty is downloading a movie she ordered. She tries to turn to one of the live streaming channels. She will receive an error message because she’s attempting to view more than one live stream. Once her movie has finished downloading, she will be able to tune to the live streaming channel.
Apps like Netflix that stream from a third party, rather than through DISH, can still be used when one of the items above is streaming.
Transport Controls
No DVR functions are allowed with live streaming channels, including play, pause, fast forward/rewind, skip, and stop.
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