Black, Blue or Snowy Screen

If you’re not able to watch TV, and instead see a black, blue, or snowy screen, there's a few things you can try:

1. Make sure your devices are on

Turn on your TV. Check for a light on the front of your DISH devices. If it's not on, press the power button.

If the light on the device isn’t turning on, visit the receiver won’t turn on article to keep troubleshooting.

2. Put your remote in SAT mode

Press the SAT or HOME button on your DISH remote. 

3. Check if your DISH guide is available

On your DISH remote, press the Guide button.

If the guide is visible but no content is playing, visit the black screen with guide article to keep troubleshooting.

4. Change your TV input

On your original TV remote or the TV itself, find the Input or Source button.

Press the button, then wait a few seconds to see if your programming becomes visible. Repeat until you’ve tried all the available inputs.

5. Reset your DISH receiver

Unplug the power cord of the primary receiver from the electrical outlet for 10 seconds, then plug it back in.

Allow up to 10 minutes for the device to reset. 

6. Check your receiver-to-wall cables

Make sure any cables are connected securely to both the receiver and the wall.

7. Contact us

If you’re still experiencing a black, blue, or snowy screen, call us at 800-333-3473 for help from an expert.