Black Screen with Guide

If when you press Guide you can scroll through channels, but nothing is playing, there's a few things your could try.

1. Restart your DISH receiver
   • Press the power button to turn the receiver off, wait 10 seconds, then turn it back on.
2. Change the channel
   • Try another channel, then return to your intended channel.
     
3. Reset your DISH receiver
   1. Unplug the power cord of the primary receiver from the electrical outlet for 10 seconds, then plug it back in.
      • Allow up to 10 minutes for the device to reset.
   2. If you have a Joey, unplug and reset it as well.
4. Contact us
   • If the steps above didn’t resolve your issue, give us a call at 800-333-3474, or chat with an expert agent online.