Is DISH Anywhere® buffering a lot, or is the picture or sound poor? This often happens when the internet connection on your device or your DISH receiver isn't fast or stable enough to stream. Try these steps.
Note: DISH Anywhere Live TV and DVR aren't available in full HD.
Check the requirements for using DISH Anywhere to make sure your device is supported.
On a phone or tablet, you'll need the app because the website isn't supported on iPhone, iPad, or Android devices. Learn how to download the DISH Anywhere app.
Make sure your device is connected to the internet. On a phone or tablet, try switching between Wi-Fi and cellular data.
If you see an error message on your receiver, the problem may be with the receiver, not DISH Anywhere. DISH error messages generally show a number in the top-right corner. Have that number ready, then call us at 800-333-3474 or chat with an expert agent online.
Pick a different show or recording to see if it has the same issue.
If you're using the app, fully close it so it isn't running in the background, then open it again.
On a computer, refresh the page in your browser.
On a phone or tablet, check the App Store or Google Play to see if DISH Anywhere has an update. If it does, install it.
On Fire TV or Android TV, open the DISH Anywhere app and wait 30 seconds. If you don't see an update option, your app is likely up to date.
On a computer, you don't need to update anything.
Turn your phone, tablet, computer, or other device off and back on. This can take up to 5 minutes.
On your Hopper, press the Home button three times, scroll to Tools, and select Hopper.
To reset from your mobile app or the website, see the Reset receiver article.
If resetting doesn't fix the issue, unplug your receiver's power cord from the outlet for 10 seconds, then plug it back in. The power cord typically has a red tag. The reset can take up to 5 minutes.
If the steps above didn't resolve your issue, give us a call at 800-333-3474, or chat with an expert agent online.
Your privacy choices