Buffering or Audio/Video Quality Issues

Experiencing excessive buffering or poor audio/video quality on DISH Anywhere? This issue often occurs when your internet speed is not fast or stable enough to stream. This may be your DISH Anywhere device or your receiver internet connection.

This issue may also be caused by a problem with DISH Anywhere or with the device you are using to watch content on DISH Anywhere.

Note: DISH Anywhere Live TV and DVR are not available in full HD.

If you see an error message on your receiver, please contact us for further assistance. This could indicate the problem is with the receiver and not an issue with DISH Anywhere. A DISH error message generally contains a number in the top right-hand corner. Please reference this number when speaking with an agent.

Did this fix your issue?

Are you using a phone or tablet? Make sure you're using the DISH Anywhere app. Learn how to download the DISH Anywhere app on your device. Please note that dishanywhere.com is not supported on iOS or Android – you must use the DISH Anywhere app on these devices.

Did this fix your issue?

Mobile: Check the app store or Google Play store to see if DISH Anywhere has an update available. If so, download and install the latest updates.

Website: No need to check software.

Fire TV/Android TV: Check the DISH Anywhere app landing page on your TV. If an update option does not appear in 30 seconds you are likely up to date on software.

Did this fix your issue?

Please force close the app completely - the app shouldn't be running in the background. If using dishanywhere.com, refresh the webpage through your internet browser.

Did this fix your issue?

Reset your Hopper from your home by pressing the home button three times, then scrolling to tools and selecting Hopper.

To reset from your mobile app or the website, view our Reset Receiver article.

If the reset button does not resolve your issue, unplug the power cord of your DISH receiver (typically has a red tag) from the electrical outlet for 10 seconds, then plug it back in.

The reset process may take up to 5 minutes to complete.

Did this fix your issue?