Video Transcript

 

Troubleshoot signal loss with DISH Outdoors equipment. Here are four ways to resolve this issue.

 

Solution One: Let’s check your receiver compatibility. Make sure your portable antenna is connected to either a Wally or a ViP 211-model receiver. These are the most common DISH receivers that are compatible with your portable antenna.

 

Solution Two: Still having issues? Let’s check for obstructions. Make sure the portable antenna has a clear view of the southern sky. Tree branches and camping gear can interfere with your portable antenna receiving satellite signal.

 

Anything on the portable antenna itself can cause signal loss. Removing the obstruction should fix the problem.

 

Solution Three: Still having issues? Let’s perform a power reset. Unplug the receiver from the outlet for 10 seconds, then plug it back in. The power cord usually has a red tag. Allow your receiver five minutes to boot back up.

 

You should see this mobile antenna setup screen. Follow the onscreen prompts to complete the setup.

 

Solution Four: Still having issues? Let’s move your portable antenna. Ensure that your portable antenna is on a level surface with the coax ports pointing north. If possible, move your portable antenna higher if it’s on the ground.

 

Or move it further away from trees to get a better view of the sky.

 

Once you see this screen, follow the onscreen prompts to complete the setup.

 

Need additional support? Visit mydish.com/chat.

Portable dish signal loss

Is your portable dish installation displaying a signal loss error (015, 002, 150, 151)? This can happen if a cable is loose or damaged, the dish is out of line, equipment isn't working right, the weather is bad, or something blocks the dish's view of the sky. Try these steps to fix the issue.

1. Make sure your receiver works with your dish

 

The Tailgater and Pathway X2 portable dishes only work with DISH receiver models Wally, 211z, 211k, and 211.

 

2. Clear the dish's view

 

Trees, buildings, cars, and snow can block the signal. If it's safe, clear away anything in the way, or move the dish to a more open spot.

 

3. Restart your receiver

 

Unplug the receiver's power cord from the outlet. It usually has a red tag. Wait 10 seconds, then plug it back in. The restart can take up to 5 minutes.

 

4. Check the cable connections

 

Make sure the coax cables are hand-tight on the back of the receiver and on the dish. If there are other connections in between, like on the wall of your RV, tighten those too.

 

5. Finish the Mobile Antenna Setup

 

If the Mobile Antenna Setup screen shows on your TV, follow the steps to finish it. If you still have problems, or you don't see the screen, go to the next step.

 

6. Move the dish and run setup again

 

Put the dish on a flat, level surface with the handle pointing north. If the Mobile Antenna Setup screen shows, finish the setup. If it doesn't, press and hold the Power button on the front of the receiver for 10 seconds. When the receiver restarts, finish the setup.

 

7. Contact us

 

If the steps above didn't resolve your issue, give us a call at 800-333-3474, or chat with an expert agent online. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.