Accessible DISH Products

DISH values all of our customers and we want to make sure that everyone has the best possible entertainment experience. That’s why we offer a number of accessible features in our top receivers.

Accessible Features

DISH offers a number of settings to make our products more accessible for customers who are visually or hearing impaired. Audio Description and Closed Captioning are available on all DISH receivers. Text to Speech, Screen Magnification, and Bluetooth Audio are available on the Hopper 3, Hopper with Sling, Hopper Duo, and Wally.

If you require an accessible solution or need help activating a solution on the receivers listed above, please call us at 800-333-DISH (800-333-3474). If you’re not sure if you already have one of these receivers, visit the Product page for help identifying your receiver model.

Activate these features on Hopper

TV Closed Captioning displays the audio portion of a TV program as text on the TV screen.

Closed captioning toggle on a Hopper receiver

TV Closed Captioning displays the audio portion of a TV program as text on the TV screen.

For questions or complaints regarding closed captioning, chat with one of our Closed Captioning Specialists or contact:

Charles McKay
Closed Caption Compliance Manager
P.O. Box 9040
Littleton, CO 80120
Telephone: 866-951-0015
Fax: 720-514-7660
Email: ClosedCaptioning@dish.com

Hadass Kogan
Director and Senior Counsel, Regulatory Affairs
1110 Vermont Ave NW, Suite 450
Washington, DC 20005
Telephone: 202-463-3711
Email: Hadass.Kogan@dish.com

Closed Captioning of IP-Delivered Video

For questions or complaints regarding closed captioning for DISH IP-delivered video products or other accessibility compliance issues, please contact:

Hadass Kogan
Director and Senior Counsel, Regulatory Affairs
1110 Vermont Ave NW, Suite 450
Washington, DC 20005
Telephone: 202-463-3711
Email: Hadass.Kogan@dish.com

Audio Description, also referred to as video description, described video, or Secondary Audio Programming, allows programs with narrative tracks to play when available.

Audio Description is audio-narrated descriptions of a program’s key visual elements. These descriptions are inserted into natural pauses in the program’s dialogue. Audio Description makes TV programming more accessible to individuals who are blind or visually impaired.

Audio Description setting toggle on a Hopper receiver

Screen magnification enlarges the size of the text or graphics which are presented on screen to help viewers read the Guide or other Menu screens on the Hopper.

Screen Magnification setting toggle on a Hopper receiver

The Text to Speech setting provides an audible readout of the Guide and other Menu screens when enabled. This feature can help blind or visually impaired users choose programming and configure options on the Hopper.

Text to Speech setting toggle on a Hopper receiver

The Bluetooth Audio feature allows users to sync their hearing aids using a Wireless Transmitter to their Hopper receiver, for a clearer, easier listening experience.

Bluetooth Audio setting toggle on a Hopper receiver

Additional Resources

Browse through online Support content (that has been optimized for use with screen readers) for our accessible products.

For billing support, including getting an accessible copy of your DISH bill, call 800-333-DISH (800-333-3474). For any other customer service or technical support concerns, visit our Contact Us page for additional contact options such as chat, email, and more.