Having issues with your DVR content not displaying or having issues with DVR playback? This issue is typically caused by a communication issue between DISH Anywhere and the receiver, or an issue with the receiver itself.
You can only watch DVR content from a Hopper 3 or Hopper with Sling that is connected to the internet.
In the app, select More > Settings > My Receivers to ensure the right receiver is selected.
On the website, scroll to the bottom of the page and on the right there will be a receiver select dropdown.
If you recently made changes to your account, it can take up to 24 hours for missing channels to appear in DISH Anywhere.
If you see any error messages on your receiver, please contact us for further assistance. This could indicate the problem is at the receiver and not an issue with DISH Anywhere. A DISH error message generally contains a number in the top right-hand corner. Please reference this number when speaking with an agent.
Mobile: Check the app store or Google Play store to see if DISH Anywhere has an update available. If so, download and install the latest updates.
Website: No need to check software.
Fire TV/Android TV: Check the DISH Anywhere app landing page on your TV. If an update option does not appear in 30 seconds you are likely up to date on software.
If the recording is missing from the Hopper please contact us to troubleshoot that issue first.
Restart the device you are using to access the internet (computer, phone, tablet, etc). The restart process may take up to 5 minutes to complete.
Please force close the app completely - the app shouldn't be running in the background. If using dishanywhere.com, refresh the webpage through your internet browser.
Restart the device you are using to access the internet (computer, phone, tablet, etc).
The restart process may take up to 5 minutes to complete.
Reset your Hopper from your home by pressing the home button three times, then scrolling to tools and selecting Hopper.
To reset from your mobile app or the website, view our Reset Receiver article.
If the reset button does not resolve your issue, unplug the power cord of your DISH receiver (typically has a red tag) from the electrical outlet for 10 seconds, then plug it back in.
The reset process may take up to 5 minutes to complete.
Try logging out of your account, then sign back in, using your mydish.com login information.
While in front of Hopper at home and using your remote, press the Home button 3 times then scroll down to Tools, select the option to Upgrade Software then select the Upgrade Now.
Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.
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