If you have a Hopper 3 or Hopper with Sling device, content you record to your DVR is available to watch on DISH Anywhere. If you’re having problems setting up a recording or viewing your recorded content with DISH Anywhere, there’s a few things you can try:
- First, make sure you have access to DISH Anywhere
- If you’re using a phone or tablet, make sure that you're using the DISH Anywhere app.
- dishanywhere.com only works from computers.
- DISH Anywhere isn’t supported on all devices and versions. Check if your device is supported.
- Check that both your Hopper and the device you’re watching on are connected to the internet
- Restart the DISH Anywhere app
- Close the app completely so that it isn’t running in the background. Relaunch the app or refresh the web page.
- Sign out and back in
- Select your profile icon at the top right of the screen, then select Sign Out.
- Sign back in using your DISH Anywhere username and password (this is the same as your mydish.com credentials).
- Reset your receiver
- Unplug the power cord of the primary receiver from the electrical outlet for 10 seconds, then plug it back in.
- Allow up to 10 minutes for the device to reset.
If you’re troubleshooting away from home, learn how to reset your receiver remotely.
- Restart the device you’re watching on
- Turn on the TV connected to your receiver
- If you see an error message, call 800-333-3474 for support.
- Update your DISH Anywhere app
- Search your app store for DISH Anywhere and download any available updates.
- Update your Hopper software
- Press the Home button 3 times then scroll down to Tools.
- Select the option to Upgrade Software, then select Upgrade Now.
Note: If you’ve recently made changes to your account, it may take up to 24 hours for new channels to appear in DISH Anywhere.
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