Internet Connection

Is your Hopper receiver not connecting to the Internet? This problem is typically caused by misconfigured settings or a problem with the Internet connection.

For Hopper Plus and Joey 4, you will still follow the same steps.

See how to connect your Hopper to the Internet.

If you are still having problems afterwards, continue troubleshooting with the next step.

Did this fix your issue?

On the front of your Hopper, hold the Reset button down for about 5 seconds.

The reset process may take up to 5 minutes to complete.

Did this fix your issue?

Try following the connection steps again.

Did this fix your issue?

Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.