Are you getting a black, blue or snowy screen or “No Signal” message on your second TV? This issue is typically caused by the TV being on the wrong channel, or by incorrectly connected cables. Try these steps to fix the issue.
1. Make sure your devices are on
If there is no green light on the front of your DISH receiver, press and release the power button.
If the light is blinking or will not come on, troubleshoot the problem with the receiver's power.
2. Power on TV and additional equipment
If the screen is black, make sure your TV is powered on.
If you are using an audio receiver or other device (VCR/DVD/etc.) connected between the TV and DISH receiver, power it on as well.
3. Press the SAT button, then GUIDE
On your DISH remote, press and release the SAT button, then press GUIDE.
If you see the Channel Guide but no content is playing, troubleshoot the black screen with Guide.
4. Try the default TV2 channels
Using the original TV remote or channel buttons on the TV itself, tune to channel 60. If a picture does not appear, try channel 73.
If your TV is usually set to a different channel, try that as well.
5. Check TV2 to wall connection
Make sure the cable is connected hand-tight on the back of the TV and at the wall.
If any other equipment is connected between the TV and wall, ensure those connections are hand-tight as well.
6. Reset your DISH receiver
Unplug the power cord of your DISH receiver (typically marked with a red tag) from the electrical outlet for 10 seconds, then plug it back in.
The reset process may take up to 5 minutes to complete.
7. Contact us
If the steps above didn't resolve your issue, give us a call at 800-333-3474, or chat with an expert agent online.
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