Billing and payment information

Receiver

With a Hopper or Wally receiver, you can view and pay your bill using the MyDISH app in the main menu.

Mail

Select your state or territory to find out where to send mail payments. Payments sent by mail take up to 10 business days to process and post to your account.

Arizona, California, Nevada, Washington:

P.O. Box 7203
Pasadena, CA 91109

Puerto Rico:

P.O. Box 72006
San Juan, PR 00936

All other states and territories:

P.O. Box 94063
Palatine, IL 60094

Cash

Pay at any retail store that offers MoneyGram Express Payments, Western Union Payments, and CheckFreePay.

Go to the pay-in-cash locator and enter your ZIP code to find a location near you.

Processing fees may apply.

To set up automatic monthly payments:

1. Sign in to your account in the MyDISH app.

2. Select Billing.

3. Select Preferences.

4. Select the AUTOPAY toggle to enable it.

5. Enter or select your payment method details.

To update your payment method for AutoPay:

1. Sign in to your account in the MyDISH app.

2. Select Billing.

3. Select Preferences.

4. Under AutoPay, select the existing payment method to make changes.

To remove automatic monthly payments:

1. Sign in to your account in the MyDISH app.

2. Select Billing.

3. Select Preferences.

4. Select the AUTOPAY toggle to disable it.

To set up automatic monthly payments:

1. Sign in to your online account at mydish.com/mypreferences. 

2. Under AutoPay, select Get Started.

3. Select or enter your payment method.

4. Choose a date for your scheduled monthly payments.

5. Select Submit & Enroll.

To update your payment method for AutoPay:

1. Sign in to your online account at mydish.com/mypreferences.

2. Under AutoPay, enter in your new card or bank account information.

3. Select Submit & Enroll.

To remove automatic monthly payments:

1. Sign in to your online account at mydish.com/mypreferences. 

2. Under AutoPay, select on Turn Off AutoPay.

3. Select Yes, I’m sure.

To sign up for paperless statements:

1. Sign in to your account in the MyDISH app.

2. Select Billing.

3. Select Preferences.

4. Select the EBILL toggle to enable it.

To remove paperless statements:

1. Sign in to your account in the MyDISH app.

2. Select Billing.

3. Select Preferences.

4. Select the EBILL toggle to disable it.

To sign up for paperless statements:

1. Sign in to your online account (or create one) at mydish.com/mypreferences.

2. Under eBill, select Sign Up.

3. Select Submit & Enroll.

To remove paperless statements:

1. Sign in to your online account (or create one) at mydish.com/mypreferences.

2. Under eBill, select Receive Paper Bill.

3. Confirm your information, then select the SUBMIT button at the bottom of the page.

Your base programming package rate is guaranteed not to increase for two years.

However, your bill will change if you add programming, buy Pay-Per-View or on demand content, or upgrade your equipment.

Please be aware of two trial expirations during your first six months: 

• Premium channels free trial: You received three free months of Showtime. Starting on your fourth bill, you will be charged the standard rate. To avoid being charged, remove these channels in My programming.

• DISH Protect: You received six free months of DISH Protect, which provides free shipping on equipment replacements and reduces the cost of in-home service. Starting on your seventh bill, you will be charged the current monthly rate. To avoid being charged, remove DISH Protect online.

Note: If you want to keep your premium channels or DISH Protect, no action is necessary. They will automatically roll over to the standard monthly rate.

It may take up to four days for updates to AutoPay to take effect. Changes made within four days of your due date may still be automatically processed using your old payment information.

Learn about the most common charges and credits on customers’ bills at understanding your charges and credits.

Yes, you can request an extension for a $15 fee. Sign in to your MyDISH account to check your eligibility:

• If you’re eligible: You will see a Payment extension link in a pop-up or under your Bill section. Select it and follow the prompts to restore service. (Late fees still apply).

• If you’re not eligible: You won’t see the link. You must pay your past-due balance as soon as possible to prevent service interruption.

Yes, you can change your due date if you’re eligible. Learn more about changing your bill due date.