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      • Picture & Sound
      • Guide & Channels
      • Equipment
      • DISH Outdoors
      • DISH Anywhere

      Black, Blue, or Snowy Screen

      Black, Blue, or Snowy Screen on TV2

      Black Screen with Guide

      Same Audio & Video

      Signal Loss

      (015, 015a, 002, 535)

      Distorted, Low, or No Audio

      Distorted Video

      Frozen Video

      Looking for Hopper

      (1303, 1305)

      Programming Not Authorized

      (005, 013, 014)

      Missing Channels

      No Channel Guide Information

      Channel Unavailable

      Netflix Live Events

      Replacement receiver setup

      Replacement TV setup

      Receiver turning on and off by itself

      Remote control

      Boot recovery error

      (981)

      Hard drive failure

      (311)

      Hopper internet connection

      Receiver won't turn on

      Portable DISH Signal Loss

      (015, 002, 151)

      Casting Issues

      (Chromecast, AirPlay)

      Login Issues

      Buffering or Audio/Video Quality Issues

      DVR Issues

      Setting a Recording

      App Crashed or Froze (Black Screen)

      Missing Channels

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