Missing channels or shows in the DISH Anywhere app that you usually have on your Hopper? Try these steps.
1. Make sure your device works with DISH Anywhere
On a phone or tablet, use the DISH Anywhere app. On a computer, go to dishanywhere.com.
DISH Anywhere doesn't work on every device or version, so check if your device is supported.
2. Check your internet connection
Make sure the device you're using is connected to the internet.
3. Restart the DISH Anywhere app
Fully close the app so it's not running in the background, then open it again.
4. Restart your device
Restart the phone, tablet, or computer you're watching on.
5. Sign out and sign back in
Select your profile icon at the top right of the screen, then select Sign Out.
Sign back in using your DISH Anywhere username and password. It's the same one you use on mydish.com.
6. Update your DISH Anywhere app
Search your app store for DISH Anywhere and install any updates.
7. Turn on the TV connected to your receiver
If you see an error message, call us at 800-333-3474.
8. Restart your receiver
Unplug your main receiver's power cord from the outlet. Wait 10 seconds, then plug it back in. The restart can take up to 10 minutes.
9. Uninstall and reinstall the DISH Anywhere app
Delete the app from your device, then install it again from your app store. Uninstalling removes any shows you downloaded to your device. You can download them again from your DVR.
10. Contact us
If the steps above didn't resolve your issue, give us a call at 800-333-3474, or chat with an expert agent online.
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