If you have a Hopper 3 or Hopper with Sling device, you can watch your DVR recordings on DISH Anywhere. If you can't set up a recording or watch one, try these steps.
1. Make sure your device works with DISH Anywhere
On a phone or tablet, use the DISH Anywhere app. On a computer, go to dishanywhere.com.
DISH Anywhere doesn't work on every device or version, so check if your device is supported.
2. Check your internet connection
Make sure your Hopper and the device you're watching on are both connected to the internet.
3. Restart the DISH Anywhere app
Fully close the app so it's not running in the background, then open it again. If you're on the website, refresh the page.
4. Sign out and sign back in
Select your profile icon at the top right of the screen, then select Sign Out.
Sign back in using your DISH Anywhere username and password. It's the same one you use on mydish.com.
5. Restart your receiver
Unplug your main receiver's power cord from the outlet. Wait 10 seconds, then plug it back in. The restart can take up to 10 minutes.
If you’re away from home, learn how to restart your receiver remotely.
6. Restart your device
Restart the phone, tablet, or computer you're watching on.
7. Turn on the TV connected to your receiver
If you see an error message, call us at 800-333-3474.
8. Update the DISH Anywhere app
Search your app store for DISH Anywhere and install any updates.
9. Update your Hopper software
Press the Home button 3 times, then scroll down to Tools. Select Upgrade Software, then select Upgrade Now.
10. Contact us
If the steps above didn't resolve your issue, give us a call at 800-333-3474, or chat with an expert agent online.
Note: If you’ve recently made changes to your account, it may take up to 24 hours for new channels to appear in DISH Anywhere.
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