Signal Loss (015, 015a, 002, 535)

What Is Happening?

A complete or partial satellite signal loss error is displaying (015, 015a, 015n, 015x, 015y, 015z, 002, or 535).

 

Why Is It Happening?

Signal loss is usually caused by damaged cables, a misaligned dish, malfunctioning equipment, severe weather or major changes in the home (new roof, new carpeting, etc).

Signal Protector

With our Signal Protector feature, Internet-connected Hopper receivers can stream select live TV channels* until your satellite signal comes back (or until we can get a technician there if needed).
*Streaming channels do not currently support recording.

If you see error message 015N or 015X, select Internet Setup to connect your Hopper to the internet in order to access these channels.

Error popup 015X: Signal lost, connect to internet

If you see error message 015Y, select Stream Channel to start watching the internet-streaming version of the channel. You may choose to automatically switch to streaming channels if you lose signal again.

To disable this setting, go to Menu > Internet > Advanced.

Error popup 015Y: Signal lost, stream channels from internet

See the current list of channels that can be streamed via your Hopper’s internet connection:

1
 

Modern satellite dishes require fine-tuning best performed by a trained professional. If you have relocated your dish, contact us for assistance.


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