Signal Loss (015, 015a, 002)

What Is Happening?

A complete or partial satellite signal loss error is displaying (015, 015a, 015n, 015x, 015y, 015z, or 002).


Why Is It Happening?

Signal loss is usually caused by damaged cables, a misaligned dish, malfunctioning equipment, severe weather or major changes in the home (new roof, new carpeting, etc).

Signal Protector

With our Signal Protector feature, Internet-connected Hopper receivers can stream select live TV channels* until your satellite signal comes back (or until we can get a technician there if needed).
*Streaming channels do not currently support recording.

If you see error message 015N or 015X, select Internet Setup to connect your Hopper to the internet in order to access these channels.

Error popup 015X: Signal lost, connect to internet

If you see error message 015Y, select Stream Channel to start watching the internet-streaming version of the channel. You may choose to automatically switch to streaming channels if you lose signal again.

To disable this setting, go to Menu > Internet > Advanced.

Error popup 015Y: Signal lost, stream channels from internet

See the current list of channels that can be streamed via your Hopper’s internet connection:


Modern satellite dishes require fine-tuning best performed by a trained professional. If you have relocated your dish, contact us for assistance.

Did this fix your issue?

All of your DISH receivers need to be in their original locations where our technician installed them. If you've changed cable connections or moved receivers, you have two options:


  1. You can move the receivers and cables back to their original configuration
  2. If you need receivers to be installed in new locations, contact us.

Did this fix your issue?

DISH signal is very reliable, but on rare occasions severe weather can temporarily interrupt service. If you are experiencing severe weather please wait for it to clear.

Some content is not affected by weather; if you have a DVR you can watch existing recordings. An internet connected DVR will allow you to watch On Demand.

Did this fix your issue?

Check the dish to ensure it has a clear view of the sky. Objects blocking the dish's view of the sky such as tree branches, or things on the dish like snow buildup can interfere with satellite signal.

If it is safe to do so, remove any obstructions.


Did this fix your issue?

Unplug the power cord of your DISH receiver (typically has a red tag) from the electrical outlet for 10 seconds, then plug it back in.

If you have a Hopper & Joey system, unplug the power cord of the Hopper (the main, large receiver).

The reset process may take up to 5 minutes to complete.

Did this fix your issue?

Ensure satellite cable connections match the diagram and are hand-tight at the back of the DISH receiver and at the wall.

If you have a Hopper & Joey system, check the satellite cable at the back of the Hopper (larger receiver).

Satellite cable connection port on back of receiver

Did this fix your issue?

Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.