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    1. Troubleshooting

    Hopper Family Receivers

    Change device

    Which issue are you experiencing?

    • Picture & Sound
    • Guide & Channels
    • Equipment

    Black, Blue, or Snowy Screen

    Black Screen with Guide

    Channel Unavailable

    Signal Loss

    Distorted, Low, or No Audio

    Distorted Video

    Frozen Screen

    Looking for Hopper

    Same Audio and Video

    Programming Not Authorized (005, 013, 014)

    Missing Channels

    No Channel Guide Information

    Replacement Receiver Setup

    Receiver Turning On & Off by Itself

    Remote Control

    Hard Drive Failure (311)

    Internet Connection

    Receiver Won't Turn On

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