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    1. Troubleshooting

    Other Receivers

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    Which issue are you experiencing?

    • Picture & Sound
    • Guide & Channels
    • Equipment

    Black Screen with Guide

    Channel Unavailable

    Signal Loss

    Distorted, Low, or No Audio

    Distorted Video

    Frozen Screen

    Same Audio and Video

    Programming Not Authorized (005, 013, 014)

    Missing Channels

    No Channel Guide Information

    Replacement Receiver Setup

    Receiver Turning On & Off by Itself

    Receiver Won't Turn On

    Remote Control

    Boot Recovery Error (981)

    Hard Drive Failure (311)

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